Description

Built on Drupal, iHelper structures knowledge base portals and help centers, with hierarchical categorization of articles, integrated keyword search, and a dedicated support ticket area. The theme is aimed at support teams, internal IT departments, and SaaS companies that need to provide searchable documentation and organized contact channels on a single corporate platform.

Features

  • Structured knowledge base
    organizes articles in categories and subcategories with native hierarchical navigation in Drupal.
  • Integrated search mechanism
    locates articles, FAQs, and documents by keyword with real-time suggestions.
  • Helpdesk area
    provides channels for ticket submission and direct contact with the support team.
  • Fully responsive layout
    adapts article pages, listings, and forms for desktop, tablet, and mobile devices.
  • Pre-built internal pages
    includes templates for home, topic listings, article page, FAQ, and contact.

Benefits of iHelper

  • Reduction in ticket volume
    allows users to find answers on their own before opening a ticket.
  • Accessible documentation
    centralizes support materials in a single portal organized by topic and priority.
  • Fast deployment
    ready helpdesk structure eliminates the need to design support workflows from scratch.
  • Professional visual identity
    standardizes support experience with consistent typography, colors, and components.

Who is it recommended for?

  • Software and SaaS companies that need a customer documentation portal.
  • Internal IT teams responsible for corporate knowledge base.
  • Call centers and technical support teams that operate on Drupal.
  • Agencies that deliver help portals for corporate clients.

iHelper positions itself as a starting point for corporate support portals built on Drupal, combining an article catalog, internal search, and ticketing channel in a cohesive installation. The proposal serves organizations that need to reduce dependence on first-level human support, shifting recurring questions to a consultable base and keeping ticket submission as the second step in the flow.

Frequently asked questions

Is iHelper – Knowledge & Helpdesk Drupal 10 Theme GPL?

Yes. iHelper – Knowledge & Helpdesk Drupal 10 Theme is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use iHelper – Knowledge & Helpdesk Drupal 10 Theme on more than one site?

Yes. You can use iHelper – Knowledge & Helpdesk Drupal 10 Theme on as many sites as you want.

How much does iHelper – Knowledge & Helpdesk Drupal 10 Theme cost at Ultrapack?

iHelper – Knowledge & Helpdesk Drupal 10 Theme costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$17/mo (Desenvolvedor I).

Does iHelper – Knowledge & Helpdesk Drupal 10 Theme include updates?

When a new version of iHelper – Knowledge & Helpdesk Drupal 10 Theme becomes available in the catalog, you can download the file during the access period of your purchase or subscription. To update, follow the installation or import procedure described in the documentation for the item and its platform.

Is iHelper – Knowledge & Helpdesk Drupal 10 Theme checked before it is made available for download?

Files for iHelper – Knowledge & Helpdesk Drupal 10 Theme are scanned before publication by UltraHub using ClamAV and YARA rules to detect known threats. This check does not guarantee the absence of risks. Check the item requirements, make a backup, and follow the installation or import instructions for its platform.