Black Friday: 30% OFF on all plans, applied automatically at checkout View plans
1,199 sites with automatic updates See plans
Log in Cart

Awesome Support Power-Pack (Productivity) Changelog

Every recorded version, newest first, with what changed in each one.

Latest 4.8.011 versions

Undated · 11 versions

  1. 4.8.0

    Latest
    2 new
    New
    • You can now limit max number of open tickets per custom role and per users. You can change this by going to tickets - settings - PF Options
    • You can limit the max number of open tickets per user by going to the user profile. Users restriction relevance is higher than custom role restriction

  2. 4.6.0

    4 new2 improvements2 fixes
    New
    • You can now restrict the maximum number of open tickets on a user-by-user basis. If a value is entered in the user profile, it overrides the default value on the TICKETS->SETTINGS tabs.
    • Security Integration With Advanced Reports and Statistics.
    • Users Can Now Enter Additional Email Addresses On The Front-End.
    • New Label Options Awesome Support 6.0 introduces a new field called TICKET TYPES. You can now set the label for this field.
    Improved
    • The add-on now requires Awesome Support 6.0
    • Moved some options around the SETTINGS screen to more logical areas
    Fixed
    • Do not show the BULK CLOSE option if the agent does not have the ability to close tickets.
    • It was not possible to print a ticket using the Bulk actions and printing one ticket.

  3. 4.5.0

    1 new1 improvement
    New
    • Requires Awesome Support 5.8.0 or later
    Improved
    • For icon changes related to AS 5.8.0

  4. 4.4.0

    3 new3 improvements2 fixes
    New
    • Added option to show the FILTER dropdown outside the tabs in the ticket list screen.
    • Added option under EDITOR settings tab to control how line breaks are used in the editor.
    • Added options next to each email and user on a ticket to indicate what kinds of email alerts they should receive - Agent alerts or user alerts.
    Improved
    • Labels in user profile changed to explicitly reflect that the fields added are from Awesome Support
    • Corrected the description shown in certain settings to display the correct internal role name used in the example
    • Updated icons to match the Awesome Support core 5.7.0 styles.
    Fixed
    • (Security) - an agent could bypass the agent ticket filter if they used a direct ticket link.
    • If a reply only contains the default signature then do not add the reply to the ticket.

  5. 4.3.0

    9 new2 improvements3 fixes
    New
    • Use the new TICKET DETAILS toolbar to show the options for FAVORITES, HOTLIST and other items
    • COPY TO NEW TICKET is now an icon to match the upcoming AS 4.4 / 5.0 Awesome Support Core.
    • Option to create global filters
    • Option to control whether or not the list of tickets in the user profile widget is shown in wp-admin
    • Add option to control whether or not an agent can see the ADD USER link.
    • If the ADD USER link is shown, certain roles can still be excluded.
    • Added security options to control if the RECENTLY CLOSED ticket tab can be viewed.
    • Added security options to control if the MERGE/BULK MERGE options and tabs can be viewed.
    • Added security options to control if the TICKET SPLIT icons can be viewed.
    Improved
    • Moved the MERGE & LOCK metabox into a tab on the main ticket screen in admin
    • Moved the SIGNATURES tab to the new reply area tabs
    Fixed
    • Hotlist and Favorite tickets tab now render better on small screens.
    • Issue with nonces for hotlist and favorite tickets
    • Ticket filters now includes the ACTIVITY option.

  6. 4.2.1

    1 fix
    Fixed
    • Invisible re-captcha was being activated when it shouldn't be!

  7. 4.2.0

    5 new1 improvement
    New
    • Added option to hide product field on the front end while still keeping it active
    • Added option to hide department feld on the front end while still keeping it active
    • Added option to remove product field from backend ticket list while still keeping it active
    • Added option to remove department field from backend ticket list while still keeping it active
    • Added option to enable/disable Google Recaptcha. This way the keys can remain stored while still being able to enable/disable the captcha
    Improved
    • Replaced get_the_author_meta function calls with get_user_option for better multi-site compatibility

  8. 4.1.0

    1 new1 fix
    New
    • Experimental support for controlling the buttons that go on the tiny-mce editors
    Fixed
    • Settings and values that should be unique to each user on each site were global to all sites for the same user when running on multi-site (replaced update_user_meta function calls with update_user_option function calls)

  9. 4.0.6

    1 fix
    Fixed
    • Tweak workaround for a known issue with filtering the INPUT_SERVER variable

  10. 4.0.5

    1 fix
    Fixed
    • Click to view tags were accidentally removed from the prior minor releases.

  11. 4.0.4

    1 security
    Security
    • SECURITY FIX: Added nonces and stronger validation checks to all ajax call-back functions.

Changelog published by the developer, in their original language.