Description

The Power-Pack (Productivity) add-on adds more than 50 features to Awesome Support, including ticket locking, merging and splitting tickets, agent security profiles, and bulk field editing. It is aimed at support teams that need to accelerate daily work in the WordPress admin, with fine-grained permission controls by role, quick navigation between tickets, and saved filters for custom queue views.

Key Features

  • Ticket Locking and Auto-Blocking: prevents closed tickets from being reopened by the client, with manual or automatic rules.
  • Merging and Splitting Tickets: consolidates multiple tickets into a single record or creates new tickets from existing responses.
  • Agent Security Profiles: define which tickets each agent can view and assigns capabilities to roles without extra plugins.
  • Agent Personal Space: private notes, task lists, favorite tickets, and personal signatures automatically attached to replies.
  • Bulk Editing and Saved Filters: edit fields on multiple tickets at once and store custom views in the ticket list.
  • Multiple Emails and Click-to-Close: accepts multiple addresses per ticket, user, or agent, and allows the client to close the ticket via link without logging in.
  • Support Notes and Invisible Captcha: records notes in the customer profile and applies Google Invisible Captcha to the registration form.
  • Quick Navigation and Email Tags: NEXT/PREVIOUS buttons in ticket metaboxes and custom field variables with full history in email templates.

Benefits of the Power-Pack (Productivity)

  • Less clicks in support: bulk actions, direct navigation, and saved filters reduce time spent maintaining the ticket queue.
  • Granular permission control: each agent sees only what they need, with access rules adjustable by role without third-party tools.
  • Clear operational limits: cap on open tickets per user or role prevents overload and organizes demand distribution.
  • More consistent communication: personal signatures, notification attachments, and close tags standardize client interaction.

Who is It For?

  • Support teams with multiple agents that share queues and need fine-grained access rules.
  • Companies with high ticket volume that benefit from bulk editing, merging, and splitting tickets.
  • Agencies and service providers that serve multiple customers through the same Awesome Support helpdesk.

Recommended for support operations already using Awesome Support that want to reduce manual tasks, expand agent control, and boost productivity in their helpdesk routine.

Frequently asked questions

Is Awesome Support Power-Pack (Productivity) GPL-licensed?

Yes. Awesome Support Power-Pack (Productivity) is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support Power-Pack (Productivity) on multiple sites?

Yes. You can use Awesome Support Power-Pack (Productivity) on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does Awesome Support Power-Pack (Productivity) cost at Ultrapack?

Awesome Support Power-Pack (Productivity) costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support Power-Pack (Productivity) include updates?

Yes. The current version of Awesome Support Power-Pack (Productivity) is 4.8.0, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support Power-Pack (Productivity) scanned before publication?

Yes. Every version of Awesome Support Power-Pack (Productivity) goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.