Description

The Canned Responses add-on adds a library of ready-made responses to Awesome Support, allowing agents to insert preformatted text into tickets with just a few clicks in the reply editor. The extension speeds up support by standardizing recurring messages—welcome messages, requests for additional information, troubleshooting instructions, and ticket closures—while maintaining a consistent tone across the entire support team.

Key Features

  • Response library: create as many text templates as needed and organize them by topic or department.
  • Quick ticket insertion: a selector integrated with the Awesome Support reply editor lets you choose a template during support interactions.
  • Edit before sending: inserted text can be freely adjusted before it is published in the ticket.
  • Centralized management: a dedicated admin screen for creating, editing, and deleting templates available to agents.
  • Consistent tone: ensures uniform language among different support agents, even on larger teams.

Canned Responses Benefits

  • Faster support: reduces the time spent typing responses that are repeated across multiple tickets.
  • Communication consistency: customers receive messages with the same quality and structure, regardless of the agent.
  • Easier onboarding: new team members use approved templates from day one.
  • Focus on the real issue: agents gain time to solve complex problems instead of writing standard responses.

Who Is It For?

  • Support teams that receive a high volume of tickets with similar questions.
  • Agencies and companies that have multiple support agents in their operations.
  • SaaS businesses, stores, and service providers that need to maintain consistent communication with customers.

Ideal for support teams seeking greater help desk speed without compromising quality and consistency in customer responses.

Frequently asked questions

Is Awesome Support Canned Responses GPL-licensed?

Yes. Awesome Support Canned Responses is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support Canned Responses on multiple sites?

Yes. You can use Awesome Support Canned Responses on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does Awesome Support Canned Responses cost at Ultrapack?

Awesome Support Canned Responses costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support Canned Responses include updates?

Yes. The current version of Awesome Support Canned Responses is 3.0.1, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support Canned Responses scanned before publication?

Yes. Every version of Awesome Support Canned Responses goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.