Description

The Auto Close addon automatically closes inactive tickets in Awesome Support after a configurable period of no customer response, freeing you from manually monitoring each conversation that received no reply. The extension adds time controls to the administrative panel of the base plugin, allowing you to define how many days of silence trigger closing and customize the message sent to the user when the ticket is archived.

Main Features

  • Inactivity closing: archives tickets that have no customer response for a defined interval in days.
  • Configurable time window: adjusts the waiting period in the Awesome Support panel according to your support rhythm.
  • Automatic closing message: sends a notice to the requester informing that the ticket was closed due to lack of response.
  • Status filter: applies the rule only to tickets awaiting customer response, preserving those that still depend on the team.
  • Reopening preserved: keeps the ticket history available so the customer can resume the conversation if they interact again.

Benefits of Auto Close

  • Clean support queue: removes abandoned tickets from the active list, leaving only those that require action visible.
  • Less operational effort: eliminates manual triage of forgotten tickets by agents and supervisors.
  • More accurate metrics: prevents conversations with no return from inflating the number of open tickets in reports.
  • Consistent communication: ensures every client receives the same standardized warning when the ticket is closed for inactivity.

Who Is It Recommended For?

  • Support teams that receive a high volume of tickets and need to keep the queue tight.
  • Agencies and service providers who already use Awesome Support and want to automate the lifecycle of tickets.
  • Businesses that rely on accurate reports of open, closed, and abandoned tickets.

Auto Close is recommended for those who use Awesome Support as their help center and need an automated routine to close conversations with no customer response.

Frequently asked questions

Is Awesome Support Auto Close GPL-licensed?

Yes. Awesome Support Auto Close is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support Auto Close on multiple sites?

Yes. You can use Awesome Support Auto Close on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does Awesome Support Auto Close cost at Ultrapack?

Awesome Support Auto Close costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support Auto Close include updates?

Yes. The current version of Awesome Support Auto Close is 1.0.8, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support Auto Close scanned before publication?

Yes. Every version of Awesome Support Auto Close goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.