Awesome Support Service Level Agreements (SLA) Changelog

Undated · 8 versions

1. 1.1.2

   Latest

   1 fix

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   Fixed

   • Security update

2. 1.1.1

   1 improvement

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   Improved

   • Updated forked vendor name

3. 1.1.0

   2 new1 improvement

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   New

   • Support for forthcoming ticket_type field in Awesome Support 5.9.0
   • Added support for company profiles - you can now set an SLA on a company.

   Improved

   • Added better segmentation of data in the user profile by modifying the CSS a bit.

4. 1.0.4

   2 improvements3 fixes

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   Improved

   • Implemented action hooks from email support and rules engine to make sure that updates from those add-ons trigger an sla recalculation.
   • Updated description for time in alert to make it clearer what that means.

   Fixed

   • Only allow numbers in the time fields used in alerts
   • Initialize a variable before using it since not all logical paths will lead to it being defined.
   • Cron Schedules array needed an is_array check before attempting to use it as an array

5. 1.0.3

   1 new2 fixes

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   New

   • Added ability to sort and filter by the SLA on the ticket list

   Fixed

   • Remove another closing PHP statement in a file that was causing silent faitures when adding a taxonomy item.
   • Removed some errant blank lines that were contributing to some silent failures when adding a taxonomy item.

6. 1.0.2

   3 fixes

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   Fixed

   • Restrict the test due date metabox to just users with the ticket_sla_admin capability.
   • Changes to the SLA ID on the ticket is now logged
   • Due date alerts are only sent for open tickets

7. 1.0.1

   4 fixes

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   Fixed

   • SLA Categories now work
   • Use multi-site compatible functions to get SLA ID from the user profile
   • Conversion calculator will now only allow numerics
   • Recalculate due dates button now works.

8. 1.0.0

   2 changes

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   Changes

   • Initial Release
   • Known Issue: SLA Category is not currently enabled.