Every recorded version, newest first, with what changed in each one.
Latest 1.9.415 versions
Undated · 15 versions
1.9.4
Latest
4 new24 fixes1 security10 changes
New
NEW • A way back from "Mark as spam": "Not spam" removes the mark, and can unblock the sender and restore the ticket from trash. Also as a bulk action.
NEW • Spam Quarantine: "Unblock Sender" takes a sender off the spam blocklist.
NEW • AweCommerce portal Support tab.
NEW • 12 new languages: Chinese (Simplified), Dutch, French, German, Hungarian, Indonesian, Italian, Japanese, Polish, Portuguese (Brazil), Russian and Turkish. Spanish is now complete.
Fixed
FIX • Security: customers can only reach their own tickets, messages, private notes and attachments; actions are always attributed to the logged-in user; ticket queries are fully parameterised; visitors can no longer change tickets.
FIX • Security: REST requests are always checked against the user WordPress authenticated, so a crafted link can no longer act with a logged-in admin's or manager's rights.
FIX • Security: managers can no longer grant the admin or manager role, or change or remove admins and managers.
FIX • Security: only an administrator can reset the e-mail templates, and ticket preferences (spam marks, locks) can no longer be wiped from a link.
FIX • Security: only managers and admins can empty the trash.
FIX • Security: the agents list is staff-only, and customers see only basic department details.
FIX • Security: e-mail piping no longer writes user details to the PHP error log.
FIX • Agents only see tickets from their departments in ticket lists, counts, direct links and assignment.
FIX • Customers can no longer close or reopen tickets through the app when the settings forbid it.
FIX • Guest accounts are only created when guest tickets are enabled.
FIX • Close and reopen e-mails respect the recipient's e-mail preferences.
FIX • Spam marks are no longer cut short and lost on sites first installed before 1.9.3.
FIX • Fatal error on the Better Messages 3 settings screen, caused by a helper being re-declared when another plugin re-ran wp_head.
FIX • Agent-only system messages are no longer shown to the customer.
FIX • Plugin updates are detected from cron and every dashboard visit, without a wordpress.org request on each Plugins screen load.
FIX • Mobile push tokens record their platform, so de-registering a device works.
FIX • Logging out of the mobile app removes only that phone's push notifications (requires app 3.1.0).
FIX • The schema self-heal no longer ran dbDelta on every request.
FIX • The AweCommerce and WooCommerce integrations no longer rebuild the page cache on every request.
FIX • Messages with more than 10 links no longer have some links replaced by others.
FIX • A confirmation dialog no longer stays unclickable after "Mark as spam" is cancelled, and Spam Quarantine's Delete stays available after another action.
FIX • Links inside messages keep their underline.
FIX • Fresh installs use the green Awedesk accent color.
FIX • Assorted styling fixes for popular WordPress themes across the ticket view, navbar, sidebar and form inputs.
Security
Security release: please update as soon as possible.
Changes
Oct 14, 2026
IMP • Plugin update payload now carries product icons, banners and tested/requires metadata.
IMP • The mobile app shows Awedesk in the app's language, even when WordPress has no language pack for it.
IMP • E-mails are written entirely in the site's language, whoever triggers them.
IMP • Dates and times are translated without a WordPress language pack.
IMP • Regional languages (e.g. de_CH, es_MX, pt_PT) fall back to the nearest shipped translation.
IMP • A site's own partial translation in wp-content/languages/plugins replaces only the strings it has; the rest come from Awedesk's own translation instead of turning English.
IMP • Marking a ticket as spam remembers what it changed, so it can be undone, and no longer shows a success popup afterwards.
IMP • Repeated failed logins from the mobile app are throttled.
IMP • Removed the unused "Needs attention" flag and the dashboard's "Overdue" figures that depended on it.
1.9.3
3 new2 changes
New
NEW • GDPR support in native WordPress privacy tools for Awedesk support data exports.
NEW • GDPR erasure support for Awedesk support data, including retained ticket history redaction.
NEW • Awedesk suggested privacy policy content in the WordPress Privacy Policy Guide.
Changes
May 14, 2026
IMP • Documented GDPR coverage and QA notes for admins, testers, and support teams.
1.6.0
2 new5 fixes8 changes
New
NEW • Captcha on forms
NEW • Ticket history / Recently viewed - New navigation with ticket tabs
Fixed
FIX • Error when changing department
FIX • Attachment names in email notifications should use ID + extension
FIX • Prevent race condition in ticket listing
FIX • Pop-ups are barely visible
FIX • When an agent changes their name/email, it removes departments assigned to them
Changes
Nov 4, 2024
IMP • Improved handling of guest tickets
IMP • Closing an open ticket tab should redirect to the ticket list
IMP • Enhanced ticket status count
IMP • Remove "trashed" from the menu after emptying the trash
IMP • If an agent creates a ticket in a department they don’t have access to, show them the ticket
IMP • Loading indicator in the main Awedesk container
IMP • Preserve query parameters in the URL every time a tab changes
1.5.2
3 new2 fixes3 changes
New
NEW • Let agents edit their signatures in the front-end preferences
NEW • Let admins edit signatures of staff members in Admin > Awedesk > Agents
NEW • Awedesk mobile app now uses application passwords instead of JWT tokens
Fixed
FIX • Woo integration sometimes failed to redirect properly
FIX • Option to "save" a ticket should always show, even if it's assigned to me
Changes
Aug 12, 2024
IMP • REST API compatibility with the Awedesk mobile app
IMP • Prevent browsers from auto-filling the search field
1.5.1
1 new1 change
New
NEW • The Awedesk app for iOS is out of closed testing
Changes
Jul 31, 2024
1.5.0
4 new2 changes
New
NEW • Our plugin has been rebranded and is now called Awedesk
NEW • Introducing the Awedesk mobile app
NEW • Forward To Department: assign departments to tickets forwarded from specific addresses
NEW • WordPress 6.6 compatibility
Changes
Jul 24, 2024
IMP • Config panel reorganization
1.4.0
3 new3 fixes2 changes
New
NEW • Slack integration
NEW • Agents can now "save" tickets in their own "vavorites/bookmarked" list
NEW • Experimental multisite compatibility
Fixed
FIX • WooCommerce integration redirect issues
FIX • Prevent browser auto-fill filling irrelevant data to the search field
FIX • Prevent preferences page from flickering in and out of view on initial page load
Changes
May 14, 2024
IMP • User preferences screen UI & UX
1.3.7
3 new4 changes
New
NEW • Client preferences panel
NEW • Clients can now unsubscribe from emails
NEW • Cron job to delete old attachments
Changes
May 14, 2024
IMP • WordFence compatibility
IMP • Toolbar layout & button improvements
IMP • Performance improvements (database indexes)
1.3.6
1 new3 changes
New
NEW • Pages, Posts and CPT suggestions when creating a Ticket
Changes
Mar 14, 2024
IMP • UI & UX improvements in single Ticket view
IMP • UI & UX improvements in new Ticket form
1.3.5
3 new1 fix2 changes
New
NEW • Login screen: let admin enable/disable the "continue as guest" flow
NEW • Login screen: let admin enable/disable the "forgot password" link
NEW • Login screen: let admin enable/disable the "register" link
Fixed
FIX • Attachments: some unusual file extensions are ignored when downloading
Changes
Mar 4, 2024
IMP • Performance: database table indexes added to Tickets
1.3.4
1 fix6 changes
Fixed
FIX • EDD: Client Ticket list not working properly when opening from the EDD backend link
Changes
Feb 27, 2024
IMP • Private Note: indicate whether content was added without the need to open the Note
IMP • On Behalf: "create accounts" setting should never be higher than the main roles selector
IMP • WordPress "displayname" handling
IMP • Session timeouts in REST API calls
IMP • General UI/UX & language improvements
1.3.3
4 new5 changes
New
NEW • Button to easily trash a Ticket
NEW • Button to easily empty trash
NEW • Cron job to empty trash automatically
NEW • Forgot password link on login screen
Changes
Feb 14, 2024
IMP • Better handling of trashed Tickets count and trashed tab visibility
IMP • Replace all pop-up alerts with a custom pop-up
IMP • Custom pop-up now has a contrast background
IMP • Clicking anywhere outside a custom pop-up is considered a "cancel" action
1.3.2
3 new4 changes
New
NEW • On Behalf: option to create a client account if an email is searched and not found
NEW • On Behalf: the entire feature can now be disabled globally or limited to specific Awedesk roles
NEW • On Behalf: client creation can now be disabled globally or limited to specific Awedesk roles
Changes
Feb 5, 2024
IMP • On Behalf: tickets created by Staff now display the opening Agent name
IMP • On Behalf: better rendering of search results
IMP • LoginPress compatibility
1.3.1
1 new1 change
New
NEW • Agents now have the ability to open tickets "on behalf" of existing clients
Changes
Jan 23, 2024
1.3.0
2 new3 fixes5 changes
New
NEW • Login with username
NEW • Agent-only department
Fixed
FIX • Prevent previous ticket from displaying for a split second when loading a new one
FIX • Replying to a new, unassigned ticket does not trigger client notification
FIX • "Clear" button out of position when private note contains long lines with no spaces
Changes
Jan 22, 2024
IMP • Private not now expands when anywhere in the top bar is clicked
IMP • Missing translation strings
IMP • PHP 8.3 compatibility
IMP • Hide Private Notes configuration if the master switch is disabled
Changelog published by the developer, in their original language.
