Description

When a subscription payment fails in WooCommerce, the Flexible Subscriptions Payment Retry addon automates new charge attempts at configurable intervals (hours or days), sending email notifications to the administrator and to the customer after each attempt. This add-on requires the free Flexible Subscriptions for WooCommerce plugin and is designed for stores that work with recurring payments and need to reduce involuntary cancellations caused by temporary payment gateway failures.

Main Features

  • Automatic payment retry
    Schedules new charges after a defined interval in hours or days from the original failure.
  • Customizable retry flow
    Allows adding multiple attempts with different intervals and conditions for each stage.
  • Email notifications
    Sends emails to the administrator and customer after each attempt, with configurable templates per stage.
  • Editable email templates
    Includes two ready-made models (admin and customer) and allows creating new ones by copying files to the active theme.
  • Subscription status control
    Defines which status the subscription receives if all attempts fail, as well as configuring behavior for manual payments.

Benefits of Flexible Subscriptions Payment Retry

  • Fewer involuntary cancellations
    Recovers subscriptions that would be lost due to temporary card or gateway failures.
  • Reduced manual work
    Automatic retries eliminate the need to contact each customer individually after a failure.
  • Transparent communication with the subscriber
    The customer receives clear alerts about each attempt, avoiding surprises in billing.
  • Protected recurring revenue
    By reprocessing charges on a scheduled basis, the store maintains predictable cash flow.

Who Is It For?

  • WooCommerce stores that sell products or services by recurring subscription.
  • E-commerce managers who need to reduce involuntary churn caused by payment failures.
  • Administrators already using Flexible Subscriptions who want to automate payment recovery.

The Flexible Subscriptions Payment Retry module fills a critical gap in WooCommerce subscription flow: recovery of payments that fail on the first attempt. With configurable retry rules by interval and quantity, combined with automatic notifications to merchants and subscribers, the extension reduces revenue loss without requiring manual intervention.

For those operating with recurring charges via Flexible Subscriptions, this additional feature turns temporary failures into retention opportunities, keeping subscriptions active and the customer relationship preserved throughout each renewal cycle.

Frequently asked questions

Is WP Desk | Flexible Subscriptions Payment Retry GPL-licensed?

Yes. WP Desk | Flexible Subscriptions Payment Retry is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WP Desk | Flexible Subscriptions Payment Retry on multiple sites?

Yes. You can install WP Desk | Flexible Subscriptions Payment Retry on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WP Desk | Flexible Subscriptions Payment Retry cost at Ultrapack?

WP Desk | Flexible Subscriptions Payment Retry costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WP Desk | Flexible Subscriptions Payment Retry include updates?

Yes. The current version of WP Desk | Flexible Subscriptions Payment Retry is 1.0.15, published at Ultrapack on Aug 21, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WP Desk | Flexible Subscriptions Payment Retry scanned before publication?

Yes. Every version of WP Desk | Flexible Subscriptions Payment Retry goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.