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WooCommerce Freshdesk Changelog

Every recorded version, newest first, with what changed in each one.

Latest 1.4.2 · Oct 19, 202615 versionsSince Jan 2020

2026 · 2 versions

  1. 1.4.2

    Latest
    4 improvements5 fixes
    Improved
    • Hide the order help form on pages where it cannot be submitted
    • Remove the legacy Freshdesk Simple SSO login
    • Attach order details to tickets converted from reviews only for the reviewer's own orders
    • "My Support Tickets" lists the tickets a customer opened from the store, up to 100; existing customers also keep the tickets for their account email
    Fixed
    • Security hardening
    • List older tickets in "My Support Tickets", keep them after an email change, and make "Reply" open the ticket
    • Accept a full Freshdesk URL in the subdomain setting
    • Find the reviewer's order when converting a review to a ticket on HPOS stores
    • Show the "View ticket" link in comment and review admin notices

  2. 1.4.1

    1 fix
    Fixed
    • Replace deprecated `WC_Logger` direct with wc_get_logger to avoid deprecation notices on recent WooCommerce versions

2025 · 1 version

  1. 1.4.0

    2 changes
    Changes
    • Misc - Require PHP 7.4+, WordPress 5.6+ and WooCommerce 7.0+
    • Misc - Address deprecation warnings

2024 · 1 version

  1. 1.3.1

    2 improvements
    Improved
    • Change plugin name to Freshdesk for WooCommerce
    • Update brand to Kestrel

2023 · 3 versions

  1. 1.3.0

    1 new2 improvements
    New
    • Convert a product review into a ticket.
    Improved
    • Tested compatibility up to WC 7.9.
    • Tested compatibility with WP 6.3.

  2. 1.2.0

    1 new5 improvements
    New
    • Declare compatibility with WooCommerce High-Performance Order Storage (HPOS).
    Improved
    • Added links to the plugin settings page, the documentation page and to get support, in the plugin list.
    • Tested compatibility up to WC 7.7.
    • Tested compatibility with WP 6.2.
    • Implement the singleton pattern in the main plugin class.
    • Updated the minimum requirements to WC 3.5, WP 4.7 and PHP 5.4.

  3. 1.1.28

    3 improvements
    Improved
    • Updated plugin author.
    • Tested compatibility up to WC 7.3.
    • Tested compatibility up to WP 6.1.

2020 · 8 versions

  1. 1.1.27

    1 improvement
    Improved
    • WC 4.4 compatibility.

  2. 1.1.26

    1 improvement
    Improved
    • WordPress 5.5 compatibility.

  3. 1.1.25

    1 improvement
    Improved
    • WC 4.2 compatibility.

  4. 1.1.24

    1 new1 improvement
    New
    • Forest plan in settings.
    Improved
    • SSO shared settings as it is no longer supported for new Freshdesk accounts.

  5. 1.1.23

    1 improvement
    Improved
    • WC 4.1 compatibility.

  6. 1.1.22

    1 improvement
    Improved
    • Add a warning about logs usage to settings.

  7. 1.1.21

    2 improvements
    Improved
    • Remove legacy code.
    • WC 4.0 compatibility.

  8. 1.1.20

    1 improvement
    Improved
    • WC 3.9 compatibility.

Changelog published by the developer, in their original language.