Description

The Freshdesk addon connects the WooCommerce store to the Freshdesk ticket system, allowing to open a ticket linked to an order directly on the order edit screen in the WordPress admin. The integration also syncs products with categories from the forum and knowledge base, and displays the customer’s active tickets within the My Account page, keeping support within the purchase flow.

Main Features of Freshdesk

  • Ticket from order
    Creates a new ticket related to the order directly on the edit screen in the WordPress admin.
  • Ticket from comment
    Opens a ticket in Freshdesk from a blog post comment, without leaving the admin.
  • Product and category synchronization
    Links each product to a category in the Freshdesk forum and knowledge base.
  • Ticket list in My Account
    Displays the client’s active tickets directly on the WooCommerce My Account page.
  • Compatible with HPOS
    Supports WooCommerce High-Performance Order Storage, with WordPress 5.6+ and PHP 7.4+.

Benefits of Freshdesk

  • Support without switching tabs
    All ticket opening happens within the admin, without switching between the store dashboard and Freshdesk.
  • Context preserved in the ticket
    The ticket is already linked to the order or comment, reducing back-and-forth with the client.
  • Client tracks their own case
    The ticket list on the My Account page reduces repeated questions about progress.
  • Knowledge base aligned with catalog
    Connecting product to solution category and forum makes it easier to find relevant articles and topics for each item.

Who is Freshdesk For?

  • Those already using Freshdesk as helpdesk and wanting to open tickets without leaving the store dashboard.
  • Those selling products that generate recurring questions (electronics, software, courses) and need a per-item solution base.
  • Support operations handling orders and blog comments in the same ticket flow.

How to Download Freshdesk

Freshdesk is available for download here at Ultrapack. After receiving the .zip file, install it in Plugins > Add New > Upload plugin, select the file and activate the extension. With WooCommerce and the Freshdesk account configured, ticket opening options begin to appear on order and comment screens.

Targeted at those who maintain structured support in Freshdesk and don’t want to duplicate work switching between two dashboards, this extension links order, comment, and product to the corresponding ticket. The practical result is less manual data copying, fewer tickets without context, and a My Account page that centralizes the client’s support history alongside purchases.

Frequently asked questions

Is WooCommerce Freshdesk GPL-licensed?

Yes. WooCommerce Freshdesk is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WooCommerce Freshdesk on multiple sites?

Yes. You can install WooCommerce Freshdesk on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WooCommerce Freshdesk cost at Ultrapack?

WooCommerce Freshdesk costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WooCommerce Freshdesk include updates?

Yes. The current version of WooCommerce Freshdesk is 1.4.1, published at Ultrapack on May 5, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WooCommerce Freshdesk scanned before publication?

Yes. Every version of WooCommerce Freshdesk goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.