Description

UserVoice extension connects your WooCommerce store to the UserVoice feedback and support service, embedding the ticket widget on the site pages and automatically identifying the logged-in customer to open tickets without new registration. Designed for those who sell online with WooCommerce and want to centralize service, improvement suggestions, and support tickets in a single platform, turning buyer questions into actionable feedback within the same flow.

Main Features of UserVoice Integration

  • Embedded UserVoice widget
    Loads the UserVoice feedback and support panel on WooCommerce pages.
  • Automatic customer identification
    Passes the logged-in user’s name and email to the widget without new registration.
  • Configuration in WooCommerce panel
    Sets account key and widget parameters directly through the plugin options.
  • Conditional display per page
    Allows control over where the feedback button appears on the store front-end.
  • Compatibility with My Account area
    Makes the support channel available within the WooCommerce customer panel.

Benefits of UserVoice Integration

  • Centralized service
    Consolidates WooCommerce questions, suggestions, and tickets in the same UserVoice queue.
  • Less friction for the buyer
    Customer opens tickets without leaving the store or creating a second account.
  • Actionable product feedback
    Collects ideas and votes from the buyers themselves to guide catalog decisions.
  • Faster response to pre-sale
    Automatic identification reduces triage time and improves conversion.

Who Is UserVoice Integration Recommended For?

  • Those who sell products on WooCommerce and receive a large volume of pre-sale questions that need to become organized tickets.
  • Brands that want to collect suggestions and votes from their own customers to prioritize launches and catalog improvements.
  • Teams already using UserVoice on another channel and needing to extend the same service flow to the online store.

How to Download UserVoice Integration

UserVoice Integration is available for download here on Ultrapack. After downloading the .zip file, install it in Plugins > Add New > Upload Plugin, select the file, and activate it. With the plugin active, configuration options will appear inside the WooCommerce menu in the admin panel.

Recommended for those who already maintain an operation in WooCommerce and want to professionalize the feedback and support channel without building their own helpdesk or fragmenting communication across loose forms, emails, and WhatsApp messages. The integration with UserVoice provides a unified customer view, interaction history, and prioritization based on real buyer votes.

Frequently asked questions

Is WooCommerce UserVoice Integration GPL-licensed?

Yes. WooCommerce UserVoice Integration is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WooCommerce UserVoice Integration on multiple sites?

Yes. You can install WooCommerce UserVoice Integration on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WooCommerce UserVoice Integration cost at Ultrapack?

WooCommerce UserVoice Integration costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WooCommerce UserVoice Integration include updates?

Yes. The current version of WooCommerce UserVoice Integration is 1.1.6, published at Ultrapack on Jul 11, 2017. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WooCommerce UserVoice Integration scanned before publication?

Yes. Every version of WooCommerce UserVoice Integration goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.