Description

User Switching addon adds a “Switch to” link on WooCommerce users, orders, and subscriptions screens, allowing you to assume any customer’s session with one click and return to your own user when finished. It is aimed at those supporting a WooCommerce store who need to reproduce checkout bugs, check discounts applied to a specific customer, or validate what appears in the buyer’s “My Account” dashboard.

Main Features of User Switching

  • One-click session switching
    “Switch to” button in WooCommerce admin user and order listings.
  • Return to original session
    Persistent notice at the top of the site allows returning to admin without reauthentication.
  • Real checkout view
    Cart, coupons, shipping, and payment methods displayed as the customer sees them.
  • Access to account endpoints
    Allows opening “My orders,” “Downloads,” and “Addresses” under the chosen user’s identity.
  • Signed security cookies
    Original session is stored with cryptographic signature to prevent session hijacking.

Benefits of User Switching

  • Faster support
    Reproduces reported issues without asking customers for passwords, screenshots, or recordings.
  • Validation of segmented rules
    Live checks coupons, user roles, and profile-specific pricing.
  • No risk to admin account
    Original user can be resumed anytime without losing access.
  • Workflow within admin itself
    Eliminates the need to install external impersonation tools or open incognito browsers.

Who is User Switching For?

  • Those who handle support in a WooCommerce store and need to see the site exactly as the customer who opened the ticket does.
  • You who sell with restricted coupons, user role pricing, or segmented catalogs and want to validate what each profile sees.
  • Those developing customizations in My Account, subscriptions area, or checkout who need to test the buyer’s final experience.

How to Download User Switching

User Switching is available for download here at Ultrapack. After downloading the .zip file, install it at Plugins > Add New > Upload plugin, select the file, and activate it. The “Switch to” links will appear in WooCommerce User and Order listings as soon as the plugin is activated.

Aimed at those handling orders and complaints in a WooCommerce store’s daily routine, User Switching shortens the path between customer reports and technical diagnosis. Instead of asking for screenshots or trying to reproduce the scenario in a parallel environment, support opens the buyer’s real dashboard, checks what they see, and then returns to their own session without leaving traces on the original account.

Frequently asked questions

Is WooCommerce User Switching GPL-licensed?

Yes. WooCommerce User Switching is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WooCommerce User Switching on multiple sites?

Yes. You can install WooCommerce User Switching on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WooCommerce User Switching cost at Ultrapack?

WooCommerce User Switching costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WooCommerce User Switching include updates?

Yes. The current version of WooCommerce User Switching is 2.1.3, published at Ultrapack on Jun 19, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WooCommerce User Switching scanned before publication?

Yes. Every version of WooCommerce User Switching goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.

What are the requirements for the plugin WooCommerce User Switching?

Requires WordPress 5.0 or higher and PHP 7.3 or higher. Tested up to WordPress 6.8.3.