Description

The Product Support add-on adds a ticketing system linked to each WooCommerce product, creating a dedicated tab on the product page and a support ticket panel in the admin area where purchasers can submit post-sale requests tied to their order. Designed for those who sell digital products, software licenses, or items requiring ongoing technical support, it centralizes communication between customer and seller without relying on external help desks such as Zendesk or Freshdesk.

Key Features of Product Support

  • Product ticket tab
    Adds a support section to each store item’s page for submitting support tickets.
  • Direct order link
    Each ticket is tied to the purchased product and the corresponding order number.
  • Support ticket admin panel
    Centralizes all requests on a single screen within WooCommerce.
  • Email notifications
    Sends automatic alerts to the customer and support agent with every new reply in the conversation.
  • Threaded message history
    Keeps the entire exchange in conversation format, with open, in-progress, or resolved status.

Benefits of Product Support

  • Store-centered post-sale support
    Concentrates questions and requests in the same environment where the product was sold.
  • Less reliance on external platforms
    Reduces the need for monthly subscriptions to dedicated help desk services.
  • More traceable support
    Each support ticket is documented and linked to the order, making case auditing and review easier.
  • Faster customer response
    Viewing tickets grouped by product speeds up the team’s response time.

Who Is Product Support For?

  • Those who sell digital products, software licenses, or plugins that generate recurring technical questions.
  • Designed for those who offer items requiring installation, configuration, or information exchange after purchase.
  • Those who currently provide support through individual emails and want to migrate to an organized workflow within WooCommerce itself.

How to Download Product Support

Product Support is available for download here on UltraPack. After downloading the .zip file, install it through Plugins > Add New > Upload Plugin, select the file, and activate it. With WooCommerce active, the ticket tab will appear on product pages and the support ticket panel will be accessible through the administrative menu.

For WooCommerce businesses that sell digital products, licenses, or items requiring ongoing technical support, this extension consolidates support within the store itself, keeping a history of each support ticket linked to the product and corresponding order. The result is more auditable post-sale support, with less rework when responding and no additional costs for third-party help desk tools.

Frequently asked questions

Is WooCommerce Product Support GPL-licensed?

Yes. WooCommerce Product Support is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WooCommerce Product Support on multiple sites?

Yes. You can install WooCommerce Product Support on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WooCommerce Product Support cost at Ultrapack?

WooCommerce Product Support costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WooCommerce Product Support include updates?

Yes. The current version of WooCommerce Product Support is 2.0.3, published at Ultrapack on Apr 2, 2019. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WooCommerce Product Support scanned before publication?

Yes. Every version of WooCommerce Product Support goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.