WooCommerce Returns and Warranty Requests

Description

The Returns and Warranty Requests addon enables a complete RMA system in WooCommerce, creating request forms within the “My Account” page where customers select the order, item, reason (return, exchange, or warranty), and submit the request for review. Designed for those who sell electronics, apparel, furniture, or products with extended warranties and need to centralize all after-sales support within the store’s own dashboard.

Main Features of Returns and Warranty Requests

• RMA form in My Account
  Adds a dedicated tab where customers can open requests linked to previous orders.
• Configurable request types
  Allows return, exchange, and warranty claim requests to be separated into distinct workflows.
• Warranty periods by product
  Defines time frames in days, months, or years directly on each WooCommerce product page.
• Customizable reasons
  Creates a list of reasons customers can select when opening an after-sales request.
• RMA admin dashboard
  Centralizes all requests with statuses (open, under review, approved, denied, completed) and history by order.

Benefits of Returns and Warranty Requests

• Organized after-sales support
  Brings all return and warranty support into a single workflow within the store.
• Less customer friction
  Reduces manual email exchanges by allowing requests to be opened directly from the buyer’s account.
• Purchase confidence
  A clear return and warranty policy visible in the store increases the conversion rate.
• Control by product
  Each item can have its own warranty rules without applying a single policy to the entire store.

Who Is Returns and Warranty Requests For?

• Those who sell electronics, appliances, or products with a manufacturer’s warranty and need to track each claim.
• Designed for apparel and footwear stores that frequently accept exchanges for different sizes or colors.
• Those who sell furniture, tools, or high-value items and want to formalize the return process.
• WooCommerce operations that already handle a high volume of after-sales tickets outside the store dashboard.

How to Download Returns and Warranty Requests

Returns and Warranty Requests is available for download here at Ultrapack. After saving the .zip file, go to Plugins > Add New > Upload Plugin, select the file, and activate the extension. A new RMA tab will appear in the WooCommerce dashboard and in the customers’ “My Account” area.

As an addon focused on after-sales support, Returns and Warranty Requests fills a native gap in WooCommerce, which does not include a structured workflow for returns, exchanges, or warranty claims. The solution transforms a process generally handled by email into a trackable pipeline within the dashboard itself, with statuses, history, and rules by product, ideal for operations that treat after-sales support as part of the product sold.

Frequently asked questions