Description

The WooCommerce Pending Order Survey Premium addon investigates why pending orders were not completed by automatically triggering an email survey to customers who abandoned the WooCommerce checkout. The extension records each response in the WordPress dashboard, cross-references with the order status, and reveals real bottlenecks (expensive shipping, payment doubts, indecision about the product) for those who need to recover lost sales and adjust store operations.

Main Features of WooCommerce Pending Order Survey Premium

  • Automatic survey sending
    Triggers an email with a survey whenever an order remains pending for a configurable period.
  • Question editor in admin
    Registers multiple-choice questions and open fields directly in WooCommerce’s admin area.
  • Consolidated response report
    Collects all feedback in a dedicated dashboard with filters by reason, date, and product.
  • Email customization
    Allows adjustment of subject, message body, and visual identity following WooCommerce template standards.
  • Optional incentive coupon
    Attaches a promo code to the form to encourage customers to resume their purchase after responding.

Benefits of WooCommerce Pending Order Survey Premium

  • Lost order recovery
    Recovers sales stuck at payment by reopening dialogue with the buyer.
  • Real checkout diagnosis
    Shows with concrete data what deters customers at the final purchase stage.
  • Feedback-based decisions
    Helps refine price, shipping, and payment methods based on customer input.
  • Operation without manual rework
    Eliminates individual message sending asking the reason for abandonment.

Who Is WooCommerce Pending Order Survey Premium For?

  • Those who sell on WooCommerce and notice many orders stuck at pending status.
  • You who want to understand customers’ real objections before changing price or shipping.
  • Those who need an automated channel to recover incomplete purchases with an incentive coupon.
  • E-commerce teams focused on optimizing checkout conversion rates.

How to Download WooCommerce Pending Order Survey Premium

WooCommerce Pending Order Survey Premium is available for download here at Ultrapack. After saving the .zip file, go to Plugins > Add New > Upload Plugin, select the file, install, and activate. The survey setup panel appears within the YITH menu in WordPress, ready for immediate use.

Designed for those who operate a WooCommerce store and want to turn abandoned orders into learning opportunities, WooCommerce Pending Order Survey Premium closes a cycle that usually gets lost: the customer abandons and the store owner never finds out why. By automating the collection of these responses and organizing them into filterable reports, the extension delivers concrete input to adjust product, communication, and shipping policy based on evidence.

Frequently asked questions

Is YITH WooCommerce Pending Order Survey Premium GPL-licensed?

Yes. YITH WooCommerce Pending Order Survey Premium is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use YITH WooCommerce Pending Order Survey Premium on multiple sites?

Yes. You can install YITH WooCommerce Pending Order Survey Premium on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does YITH WooCommerce Pending Order Survey Premium cost at Ultrapack?

YITH WooCommerce Pending Order Survey Premium costs US$4.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does YITH WooCommerce Pending Order Survey Premium include updates?

Yes. The current version of YITH WooCommerce Pending Order Survey Premium is 1.31.0, published at Ultrapack on Feb 24, 2024. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is YITH WooCommerce Pending Order Survey Premium scanned before publication?

Yes. Every version of YITH WooCommerce Pending Order Survey Premium goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.