Description

The Awesome Live Chat integrates a live chat system that adds a real-time support interface via a widget on the WordPress front-end. With it, it’s possible to improve direct communication with visitors, facilitating support and increasing conversion rates for commercial and institutional sites.

Key Features

  • Real-time chat
    Allows instant conversations between visitors and support staff on the site.
  • Customizable widget
    Adds a customizable chat button for different pages and styles.
  • Conversation history
    Records and displays the complete history of interactions for later review.
  • Instant notifications
    Triggers alerts to agents when new visitors start the chat.
  • Multi-user support
    Allows multiple operators to respond simultaneously to customers.

Benefits of The Awesome Live Chat

  • Improved communication
    Facilitates direct contact for clarification of questions and sales.
  • Increased conversion
    Reduces visitor abandonment with fast and personalized support.
  • Faster support
    Centralizes conversations for more efficient and organized responses.
  • Management flexibility
    Allows managing multiple agents and chat channels in one place.

Who is it recommended for?

  • Businesses and online stores seeking real-time customer support.
  • Institutional websites wanting to improve service and engagement.
  • Helpdesk professionals and teams requiring direct user communication.

Awesome Live Chat is a technical solution that enables instant chat integration on WordPress, optimizing the communication flow between visitors and operators. Its structure allows the management of multiple users and the maintenance of conversation history, streamlining support and increasing the efficiency of direct contact.

Ideal for digital businesses and services that require quick and personalized interaction, the plugin facilitates conversion and customer support without depending on external tools. This integration strengthens the relationship with the audience and improves commercial results through effective communication.

Frequently asked questions

Is Awesome Live Chat GPL-licensed?

Yes. Awesome Live Chat is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Live Chat on multiple sites?

Yes. You can install Awesome Live Chat on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Awesome Live Chat cost at Ultrapack?

Awesome Live Chat costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Live Chat include updates?

Yes. The current version of Awesome Live Chat is 1.4.2, published at Ultrapack on Aug 14, 2018. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Live Chat scanned before publication?

Yes. Every version of Awesome Live Chat goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.