Description

BWL Knowledge Base Manager structures a questions and answers database in WordPress through a dedicated custom post type, with AJAX search in modal, like/dislike voting, and display in a responsive grid of 2, 3, or 4 columns. It is aimed at those who need to publish FAQs, help centers, or technical documentation and want to allow visitors to search, rate, and submit new questions directly from the site’s front-end.

Main Features of BWL Knowledge Base Manager

  • AJAX search in modal
    Instant search box that returns results without reloading the page.
  • Configurable responsive grid
    Layouts of 2, 3, or 4 columns compatible with Bootstrap for listing topics and categories.
  • Voting with feedback panel
    Like/dislike buttons and custom form that collects the reason for each negative vote.
  • Ready shortcodes and widgets
    Codes like [bkb_search] and [bkb_category], plus four listing widgets.
  • Automatic table of contents and attachments
    Index generated from post content and unlimited file uploads per article.

Benefits of BWL Knowledge Base Manager

  • Fewer support tickets
    Visitors find answers on their own via instant search and visual categories.
  • Content quality measurement
    Voting reveals which articles need review based on real reader feedback.
  • Quick deployment
    After activating the plugin, the post type and shortcodes are immediately available with no mandatory setup.
  • Content navigable on any device
    Responsive layouts and RTL support adapt the base for mobile, tablet, and languages such as Arabic.

Who Is BWL Knowledge Base Manager For?

  • Those who maintain a help center or FAQ and want to organize questions into searchable categories.
  • SaaS sites, software, and digital products needing to expose technical documentation to customers.
  • Teams that receive recurring questions and want to allow visitors to submit new inquiries directly on the site.

How to Download BWL Knowledge Base Manager

BWL Knowledge Base Manager is available for download here on Ultrapack. After downloading the .zip file, install it via Plugins > Add New > Upload Plugin, select the file, and activate. After activation, a new menu item to manage the knowledge base appears in the WordPress dashboard.

Unlike static FAQs built on regular pages, BWL Knowledge Base Manager transforms documentation into navigable, measurable, and searchable content with clear indicators of which articles solve issues and which don’t. For teams handling the same type of repeated questions, this means shifting effort from the inbox to a self-service center that grows alongside the product.

Frequently asked questions

Is BWL Knowledge Base Manager GPL-licensed?

Yes. BWL Knowledge Base Manager is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use BWL Knowledge Base Manager on multiple sites?

Yes. You can install BWL Knowledge Base Manager on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does BWL Knowledge Base Manager cost at Ultrapack?

BWL Knowledge Base Manager costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does BWL Knowledge Base Manager include updates?

Yes. The current version of BWL Knowledge Base Manager is 1.6.3, published at Ultrapack on Aug 25, 2025. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is BWL Knowledge Base Manager scanned before publication?

Yes. Every version of BWL Knowledge Base Manager goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.