Easy Digital Downloads Message

Description

Message adds a private messaging system to the product pages of Easy Digital Downloads, allowing you to exchange notices between the seller and the buyer without leaving the site or opening a ticket in another system. It is recommended for those who sell digital files and need to answer questions about license, compatibility, or product usage before or after purchase, without relying on emails exchanged outside the store or another ticketing system.

Main Features of Message

• Messages on Product
  Adds a message box directly on each product page.
• Email Notification
  Notifies the seller by email whenever a new message arrives.
• Conversation History
  Keeps the exchanged messages along with the order for later consultation.
• Restriction by Buyer
  Shows the conversation only to the person who purchased that specific product.
• Native Integration with EDD
  Works with Easy Digital Downloads without requiring extra configuration.

Benefits of Message

• Support Without Leaving the Site
  Answers purchase questions without needing to open another support channel.
• Conversation Recording
  Maintains an organized history by order, useful in case of dispute.
• Faster Response
  The email notification prevents the customer’s message from going unanswered.
• Privacy per Order
  Each conversation is restricted to the buyer of that specific product.

Who is Message for?

• Those who sell plugins or themes and receive technical questions about installation before purchase.
• Those who market ebooks or digital courses and need to clarify the file format.
• Those who sell usage licenses and want to confirm details with the buyer after payment.

How to Download Message

Message is available for download here on Ultrapack. After obtaining the file, install through the WordPress panel in Plugins > Add New > Upload plugin and activate Message with Easy Digital Downloads already installed and active on the site.

Without this type of channel, many questions about a digital file end up arriving by email or social media, outside the purchase history. With the conversation linked to the order, it is easier to locate what was agreed and resolve license or file access problems.

Frequently asked questions