Description

The Help Scout add-on integrates the automatic sending of data captured in Gravity Forms forms directly to Help Scout inboxes, creating support tickets from user submissions. This extension is recommended for sites that need to turn form entries into organized support requests, centralizing the support workflow without requiring manual handling of the collected data.

Key Features

  • Direct integration with Help Scout
    Connect Gravity Forms to your Help Scout account for automatic ticket creation.
  • Automated submission sending
    Transfers form data to the support system without the need to manually copy information.
  • Custom field mapping
    Lets you define which form fields will be sent and how they will be displayed in the ticket.
  • Configuration per form
    Enables the integration individually in each Gravity Forms form as needed for the support workflow.
  • Condition-based triggers
    Sets conditional rules to determine when a submission should generate a ticket in Help Scout.

Help Scout Benefits

  • Centralized support
    Consolidates all user requests in a single support platform.
  • Reduced manual tasks
    Eliminates the need to manually copy data between systems, speeding up support.
  • Faster responses
    Allows your support team to view new requests quickly, prioritizing contact with the customer.
  • Standardized workflow
    Ensures that all requests received via form follow the same support process.

Who Is It For?

  • Businesses that use Gravity Forms to capture support request submissions.
  • Support teams that work with Help Scout as a ticket central.
  • WordPress sites that want to automate and organize the customer support workflow.

Ideal for businesses looking to easily integrate Gravity Forms data collection with Help Scout, the add-on provides a continuous flow between contact capture and support. Automating data sending speeds up the support process, reduces operational errors, and improves the user experience from the first contact.

Frequently asked questions

Is Gravity Forms Help Scout GPL-licensed?

Yes. Gravity Forms Help Scout is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Gravity Forms Help Scout on multiple sites?

Yes. You can install Gravity Forms Help Scout on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Gravity Forms Help Scout cost at Ultrapack?

Gravity Forms Help Scout costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Gravity Forms Help Scout include updates?

Yes. The current version of Gravity Forms Help Scout is 2.4.0.2, published at Ultrapack on Dec 6, 2025. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Gravity Forms Help Scout scanned before publication?

Yes. Every version of Gravity Forms Help Scout goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.