UAU Ready
Descripción
Fluent Support Pro organiza tickets de soporte dentro de WordPress, con bandeja de entrada web, estado de ticket, prioridades, etiquetas, anexos y filtros para localizar conversaciones por producto, agente o condición específica. La propuesta atiende a quienes necesitan centralizar solicitudes de clientes, distribuir demandas entre el equipo de soporte y seguir respuestas sin depender de una plataforma SaaS separada del sitio principal activo.
Principales Características de Fluent Support Pro
- Bandeja de entrada web
Centraliza tickets en colas como todos, asignados y no asignados. - Estado y prioridades
Clasifica tickets por etapa, urgencia y contexto de la atención. - Búsqueda con filtros
Localiza tickets usando condiciones, productos, etiquetas y responsables. - Anexos en tickets
Permite compartir archivos vinculados directamente a las conversaciones de soporte. - Email piping
Redirige mensajes recibidos por email dentro del sistema de tickets.
Beneficios de Fluent Support Pro
- Atención centralizada
Reduce la dispersión de conversaciones entre email, formularios y panel. - Filtrado más claro
Ayuda a priorizar tickets según urgencia, producto y categoría. - Historial organizado
Mantiene respuestas, archivos y contexto reunidos en cada ticket. - Operación escalable
Facilita dividir demandas cuando el volumen de solicitudes crece.
¿Para Quién es Indicado Fluent Support Pro?
- Quienes necesitan responder solicitudes de clientes directamente desde el panel de WordPress.
- Equipos que reciben muchas solicitudes por email y quieren transformarlas en tickets rastreables.
- Proyectos que venden productos digitales, cursos o servicios y deben seguir cada conversación con historial.
Cómo Descargar Fluent Support Pro
Fluent Support Pro está disponible para descarga aquí en Ultrapack. Después de bajar el archivo .zip, instale en Plugins > Añadir Nuevo > Subir plugin, seleccione el .zip y active. Luego de la activación, los recursos pasan a configurarse en el panel de Fluent Support.
Fluent Support Pro encaja en sitios que tratan la atención como parte del propio flujo operacional de WordPress. Al reunir tickets, prioridades, anexos, filtros y entrada por email en el mismo panel, el plugin reduce retrabajo y hace cada solicitud más fácil de seguir desde el primer contacto hasta la resolución.
Preguntas frecuentes
¿El plugin Fluent Support Pro es GPL?
Sí. Fluent Support Pro se distribuye bajo la licencia GPL (GNU General Public License). Puedes usarlo, modificarlo y redistribuirlo legalmente en todos los sitios que quieras.
¿Puedo usar el plugin Fluent Support Pro en más de un sitio?
Sí. Puedes instalar Fluent Support Pro en todos los sitios que quieras. Solo las actualizaciones automáticas con Ultrapack Auto Updater tienen límite: de 3 a 80 sitios, según el plan.
¿Cuánto cuesta el plugin Fluent Support Pro en Ultrapack?
Fluent Support Pro cuesta US$ 2,99 en la compra individual, y también está incluido en los planes de suscripción desde US$12/mes (VIP I).
¿El plugin Fluent Support Pro incluye actualizaciones?
Sí. La versión actual de Fluent Support Pro es la 2.4.0, publicada en Ultrapack el 15/09/2026. Los suscriptores actualizan directamente desde el panel de WordPress con UAU (Ultrapack Auto Updater).
¿Es seguro descargar e instalar el plugin Fluent Support Pro en mi WordPress?
Sí. Cada versión de Fluent Support Pro pasa por un análisis de malware (ClamAV y reglas YARA, en UltraHub) antes de publicarse.
¿Cuáles son los requisitos del plugin Fluent Support Pro?
Requiere WordPress 5.6 o superior y PHP 7.4 o superior. Probado hasta WordPress 7.1.
Qué cambió en esta versión
Versión 2.4.0
- Added: Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts
- Added: AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood
- Added: Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector
- Added: Growth metrics and activity grid in Agent Performance, plus product interaction counts in Product Insight (Pro)
- Added: Google reCAPTCHA (v2 and v3) for the Customer Portal ticket form
- Added: Date range custom field type (Pro) — one field for start and end dates
- Added: Category(Post) filter for Knowledge Base article suggestions (Pro)
- Added: Customer Portal prompts customers to confirm a changed account email via a signed verification link, and merges any unlinked customer record already collecting tickets at that address
- Added: `fluent_support/merging_customer_records` action so add-ons can move their own data when two customer records merge
- Improved: Keyboard-accessible ticket rows and responsive report tables, charts and toolbars
- Improved: Product dropdowns are alphabetized and searchable; fallback agent is now a searchable dropdown
- Improved: Half-hourly background tasks now run through Action Scheduler and reconcile automatically
- Improved: Per-agent report metrics use grouped queries instead of one query per agent, and mailbox restrictions are resolved once per request
- Improved: Consistent input and select heights in the admin UI; scoped date-range picker styles
- Improved: Report stat numbers now use thousand separators
- Improved: Translation coverage for admin strings — theme modes, ticket sidebar, report tabs, date shortcuts, workflow list and more
- Improved: (MCP) Silent close option for the close-ticket tool
- Fixed: Product filter on the ticket list — cleared filters, filter routing and per-product ticket counts
- Fixed: Business Boxes report showing waiting tickets from the wrong mailbox
- Fixed: Two-factor and login expiry parsed as UTC, expiring early on non-UTC sites
- Fixed: Literal backslashes were stripped from ticket and reply content, including piped emails (Pro)
- Fixed: Duplicate Cc line on the first message of a ticket thread
- Fixed: Agent-initiated outreach email showing the internal log message instead of the agent's reply for {{ticket.content}}
- Fixed: Long ticket titles overflowing instead of wrapping on the ticket view; ticket title typography
- Fixed: Inline attachments without a placeholder are now visible in the ticket thread (Pro)
- Fixed: Ticket category ordering and stale category IDs in custom field options (Pro)
- Fixed: Security through ongoing audits and hardening.
Versión 2.3.2
- Compatibility with WordPress 7.1
- Added checksum-based signed updater.
- Fixed: Security through ongoing audits and hardening.
- Fixed: Missing FluentBoards documentation URL to integration statuses.
- Improved: Updated the Gemini model list in AI Model Setup
Versión 2.3.0
- Added: MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
- Added: Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
- Added: Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
- Added: CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
- Added: Load-more pagination for Previous Conversations sidebar widget
- Added: Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
- Improved: AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
- Improved: Workflow trigger fires an internal notification to assigned agents when an automation runs
- Improved: Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
- Improved: Redesign ticket watchers widget with collapsible toggle
- Improved: Redesign customer/agent ticket list thread, label with role icon badge
- Fixed: Agent @mention search failing with large agent lists — search is now server-side
- Fixed: Inline pasted images not appearing correctly in sent email notifications
- Fixed: Email addresses in internal notes being auto-converted to clickable hyperlinks
- Fixed: Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
- Fixed: Attachment limit error message now shows the configured maximum instead of a generic message
- Fixed: Agent signature and shortcode not applied in agent-initiated ticket notification emails
- Fixed: Mailbox Settings error notification not displaying (wrong $notify call signature)
- Fixed: Active navigation link using incorrect background color design token
- Security: Restricted saved reply access and sanitized agent AI guidelines input
Versión 2.2.1
- Added: Grid view layout for the ticket list
- Fixed issue with time tracking where working minutes were showing as null
- Unified and improved dynamic support menu UI structure
- Security: Hardened ticket ID resolution in Customer Portal policy
Versión 2.2.0
- Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
- Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
- Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
- Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
- Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
- Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
- Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
- Improved: attachment handling for agent-created ticket emails and pasted inline images
- Improved: dark mode visibility for filters, switches, radios, tables, and reply controls
- Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
- Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
- Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
- Fixed: Dark mode toggle switch colors in Global Settings
- Fixed: Global Settings page design inconsistencies
- Fixed: Shortcode attribute not normalizing to lowercase
Notas de versión publicadas por el desarrollador.
Cómo instalar
Actualización automática: este ítem se actualiza con el Ultrapack Auto Updater. Con él instalado, la versión nueva aparece en tu panel como cualquier otra actualización de WordPress (cómo configurarlo).
- Descarga el archivo
fluent-support-pro.zip. - En el panel de WordPress, ve a Plugins > Añadir nuevo > Subir plugin.
- Selecciona el archivo
fluent-support-pro.zipy haz clic en Instalar ahora. - Haz clic en Activar.
Requisitos: Requiere WordPress 5.6 o superior y PHP 7.4 o superior. Probado hasta WordPress 7.1.
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