UAU Ready
Description
Fluent Support Pro organizes support tickets within WordPress, with a web inbox, ticket statuses, priorities, tags, attachments, and filters to locate conversations by product, agent, or specific condition. It’s built for anyone who needs to centralize customer requests, distribute workload across the support team, and track responses without relying on a separate SaaS platform outside the main active site.
Key Features of Fluent Support Pro
- Web inbox
Centralizes tickets into queues such as all, assigned, and unassigned. - Statuses and priorities
Classifies tickets by stage, urgency, and support context. - Search with filters
Finds tickets using conditions, products, tags, and assignees. - Ticket attachments
Allows sharing files linked directly to support conversations. - Email piping
Forwards messages received by email into the ticketing system.
Benefits of Fluent Support Pro
- Centralized support
Reduces the spread of conversations across email, forms, and dashboard. - Clearer triage
Helps prioritize tickets based on urgency, product, and category. - Organized history
Keeps responses, files, and context gathered in each ticket. - Scalable operation
Makes it easier to split workload as request volume grows.
Who Is Fluent Support Pro For?
- Anyone who needs to respond to customer requests directly from the WordPress dashboard.
- Teams that receive many requests by email and want to turn them into trackable tickets.
- Projects that sell digital products, courses, or services and need to track each conversation with a history.
How to Download Fluent Support Pro
Fluent Support Pro is available for download here on Ultrapack. After downloading the .zip file, install it via Plugins > Add New > Upload Plugin, select the .zip, and activate it. After activation, the features are configured from the Fluent Support dashboard.
Fluent Support Pro fits sites that treat support as part of WordPress’s own operational flow. By bringing together tickets, priorities, attachments, filters, and email intake in the same dashboard, the plugin reduces rework and makes each request easier to track from first contact through resolution.
Frequently asked questions
Is Fluent Support Pro GPL-licensed?
Yes. Fluent Support Pro is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.
Can I use Fluent Support Pro on multiple sites?
Yes. You can install Fluent Support Pro on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.
How much does Fluent Support Pro cost at Ultrapack?
Fluent Support Pro costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).
Does Fluent Support Pro include updates?
Yes. The current version of Fluent Support Pro is 2.4.0, published at Ultrapack on Sep 15, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).
Is Fluent Support Pro scanned before publication?
Yes. Every version of Fluent Support Pro goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.
What are the requirements for the plugin Fluent Support Pro?
Requires WordPress 5.6 or higher and PHP 7.4 or higher. Tested up to WordPress 7.1.
What changed in this version
Version 2.4.0
- Added: Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts
- Added: AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood
- Added: Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector
- Added: Growth metrics and activity grid in Agent Performance, plus product interaction counts in Product Insight (Pro)
- Added: Google reCAPTCHA (v2 and v3) for the Customer Portal ticket form
- Added: Date range custom field type (Pro) — one field for start and end dates
- Added: Category(Post) filter for Knowledge Base article suggestions (Pro)
- Added: Customer Portal prompts customers to confirm a changed account email via a signed verification link, and merges any unlinked customer record already collecting tickets at that address
- Added: `fluent_support/merging_customer_records` action so add-ons can move their own data when two customer records merge
- Improved: Keyboard-accessible ticket rows and responsive report tables, charts and toolbars
- Improved: Product dropdowns are alphabetized and searchable; fallback agent is now a searchable dropdown
- Improved: Half-hourly background tasks now run through Action Scheduler and reconcile automatically
- Improved: Per-agent report metrics use grouped queries instead of one query per agent, and mailbox restrictions are resolved once per request
- Improved: Consistent input and select heights in the admin UI; scoped date-range picker styles
- Improved: Report stat numbers now use thousand separators
- Improved: Translation coverage for admin strings — theme modes, ticket sidebar, report tabs, date shortcuts, workflow list and more
- Improved: (MCP) Silent close option for the close-ticket tool
- Fixed: Product filter on the ticket list — cleared filters, filter routing and per-product ticket counts
- Fixed: Business Boxes report showing waiting tickets from the wrong mailbox
- Fixed: Two-factor and login expiry parsed as UTC, expiring early on non-UTC sites
- Fixed: Literal backslashes were stripped from ticket and reply content, including piped emails (Pro)
- Fixed: Duplicate Cc line on the first message of a ticket thread
- Fixed: Agent-initiated outreach email showing the internal log message instead of the agent's reply for {{ticket.content}}
- Fixed: Long ticket titles overflowing instead of wrapping on the ticket view; ticket title typography
- Fixed: Inline attachments without a placeholder are now visible in the ticket thread (Pro)
- Fixed: Ticket category ordering and stale category IDs in custom field options (Pro)
- Fixed: Security through ongoing audits and hardening.
Version 2.3.2
- Compatibility with WordPress 7.1
- Added checksum-based signed updater.
- Fixed: Security through ongoing audits and hardening.
- Fixed: Missing FluentBoards documentation URL to integration statuses.
- Improved: Updated the Gemini model list in AI Model Setup
Version 2.3.0
- Added: MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
- Added: Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
- Added: Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
- Added: CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
- Added: Load-more pagination for Previous Conversations sidebar widget
- Added: Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
- Improved: AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
- Improved: Workflow trigger fires an internal notification to assigned agents when an automation runs
- Improved: Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
- Improved: Redesign ticket watchers widget with collapsible toggle
- Improved: Redesign customer/agent ticket list thread, label with role icon badge
- Fixed: Agent @mention search failing with large agent lists — search is now server-side
- Fixed: Inline pasted images not appearing correctly in sent email notifications
- Fixed: Email addresses in internal notes being auto-converted to clickable hyperlinks
- Fixed: Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
- Fixed: Attachment limit error message now shows the configured maximum instead of a generic message
- Fixed: Agent signature and shortcode not applied in agent-initiated ticket notification emails
- Fixed: Mailbox Settings error notification not displaying (wrong $notify call signature)
- Fixed: Active navigation link using incorrect background color design token
- Security: Restricted saved reply access and sanitized agent AI guidelines input
Version 2.2.1
- Added: Grid view layout for the ticket list
- Fixed issue with time tracking where working minutes were showing as null
- Unified and improved dynamic support menu UI structure
- Security: Hardened ticket ID resolution in Customer Portal policy
Version 2.2.0
- Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
- Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
- Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
- Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
- Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
- Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
- Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
- Improved: attachment handling for agent-created ticket emails and pasted inline images
- Improved: dark mode visibility for filters, switches, radios, tables, and reply controls
- Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
- Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
- Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
- Fixed: Dark mode toggle switch colors in Global Settings
- Fixed: Global Settings page design inconsistencies
- Fixed: Shortcode attribute not normalizing to lowercase
Release notes published by the developer.
How to install
Automatic updates: this item is updated by the Ultrapack Auto Updater. With it installed, the new version shows up in your dashboard like any other WordPress update (how to set it up).
- Download the file
fluent-support-pro.zip. - In the WordPress dashboard, go to Plugins > Add New > Upload Plugin.
- Select the file
fluent-support-pro.zipand click Install Now. - Click Activate.
Requirements: Requires WordPress 5.6 or higher and PHP 7.4 or higher. Tested up to WordPress 7.1.
Stuck on a step? Open a ticket telling us which one you stopped at.
