UAU Ready
Descrição
O Fluent Support Pro organiza tickets de atendimento dentro do WordPress, com caixa de entrada web, status de chamado, prioridades, tags, anexos e filtros para localizar conversas por produto, agente ou condição específica. A proposta atende quem precisa centralizar solicitações de clientes, distribuir demandas entre a equipe de suporte e acompanhar respostas sem depender de uma plataforma SaaS separada do site principal ativo.
Principais Características do Fluent Support Pro
- Caixa de entrada web
Centraliza tickets em filas como todos, atribuídos e não atribuídos. - Status e prioridades
Classifica chamados por etapa, urgência e contexto do atendimento. - Busca com filtros
Localiza tickets usando condições, produtos, tags e responsáveis. - Anexos em tickets
Permite compartilhar arquivos vinculados diretamente às conversas de suporte. - Email piping
Encaminha mensagens recebidas por email para dentro do sistema de tickets.
Benefícios do Fluent Support Pro
- Atendimento centralizado
Reduz a dispersão de conversas entre email, formulários e painel. - Triagem mais clara
Ajuda a priorizar chamados conforme urgência, produto e categoria. - Histórico organizado
Mantém respostas, arquivos e contexto reunidos em cada ticket. - Operação escalável
Facilita dividir demandas quando o volume de solicitações cresce.
Para Quem o Fluent Support Pro é Indicado?
- Quem precisa responder solicitações de clientes diretamente pelo painel do WordPress.
- Equipes que recebem muitos pedidos por email e querem transformá-los em tickets rastreáveis.
- Projetos que vendem produtos digitais, cursos ou serviços e precisam acompanhar cada conversa com histórico.
Como Baixar o Fluent Support Pro
O Fluent Support Pro está disponível para download aqui no Ultrapack. Após baixar o arquivo .zip, instale em Plugins > Adicionar Novo > Enviar plugin, selecione o .zip e ative. Depois da ativação, os recursos passam a ser configurados no painel do Fluent Support.
O Fluent Support Pro se encaixa em sites que tratam atendimento como parte do próprio fluxo operacional do WordPress. Ao reunir tickets, prioridades, anexos, filtros e entrada por email no mesmo painel, o plugin reduz retrabalho e deixa cada solicitação mais fácil de acompanhar do primeiro contato até a resolução.
Perguntas Frequentes
O plugin Fluent Support Pro é GPL?
Sim. O Fluent Support Pro é distribuído sob a licença GPL (GNU General Public License). Você pode usar, modificar e redistribuir legalmente, em quantos sites quiser.
Posso usar o plugin Fluent Support Pro em mais de um site?
Sim. Você pode instalar o Fluent Support Pro em quantos sites quiser. Só as atualizações automáticas pelo Ultrapack Auto Updater têm limite: de 3 a 80 sites, conforme o plano.
Quanto custa o plugin Fluent Support Pro no Ultrapack?
O Fluent Support Pro sai por R$ 14,90 na compra avulsa, e também está incluído nos planos de assinatura a partir de R$59/mês (VIP I).
O plugin Fluent Support Pro inclui atualizações?
Sim. A versão atual do Fluent Support Pro é a 2.4.0, publicada no Ultrapack em 15/09/2026. Assinantes atualizam direto do painel do WordPress com o UAU (Ultrapack Auto Updater).
O plugin Fluent Support Pro é seguro para baixar e instalar no meu WordPress?
Sim. Cada versão do Fluent Support Pro passa por varredura de malware (ClamAV e regras YARA, no UltraHub) antes de ser publicada.
Quais são os requisitos do plugin Fluent Support Pro?
Requer WordPress 5.6 ou superior e PHP 7.4 ou superior. Testado até o WordPress 7.1.
O que mudou nesta versão
Versão 2.4.0
- Added: Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts
- Added: AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood
- Added: Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector
- Added: Growth metrics and activity grid in Agent Performance, plus product interaction counts in Product Insight (Pro)
- Added: Google reCAPTCHA (v2 and v3) for the Customer Portal ticket form
- Added: Date range custom field type (Pro) — one field for start and end dates
- Added: Category(Post) filter for Knowledge Base article suggestions (Pro)
- Added: Customer Portal prompts customers to confirm a changed account email via a signed verification link, and merges any unlinked customer record already collecting tickets at that address
- Added: `fluent_support/merging_customer_records` action so add-ons can move their own data when two customer records merge
- Improved: Keyboard-accessible ticket rows and responsive report tables, charts and toolbars
- Improved: Product dropdowns are alphabetized and searchable; fallback agent is now a searchable dropdown
- Improved: Half-hourly background tasks now run through Action Scheduler and reconcile automatically
- Improved: Per-agent report metrics use grouped queries instead of one query per agent, and mailbox restrictions are resolved once per request
- Improved: Consistent input and select heights in the admin UI; scoped date-range picker styles
- Improved: Report stat numbers now use thousand separators
- Improved: Translation coverage for admin strings — theme modes, ticket sidebar, report tabs, date shortcuts, workflow list and more
- Improved: (MCP) Silent close option for the close-ticket tool
- Fixed: Product filter on the ticket list — cleared filters, filter routing and per-product ticket counts
- Fixed: Business Boxes report showing waiting tickets from the wrong mailbox
- Fixed: Two-factor and login expiry parsed as UTC, expiring early on non-UTC sites
- Fixed: Literal backslashes were stripped from ticket and reply content, including piped emails (Pro)
- Fixed: Duplicate Cc line on the first message of a ticket thread
- Fixed: Agent-initiated outreach email showing the internal log message instead of the agent's reply for {{ticket.content}}
- Fixed: Long ticket titles overflowing instead of wrapping on the ticket view; ticket title typography
- Fixed: Inline attachments without a placeholder are now visible in the ticket thread (Pro)
- Fixed: Ticket category ordering and stale category IDs in custom field options (Pro)
- Fixed: Security through ongoing audits and hardening.
Versão 2.3.2
- Compatibility with WordPress 7.1
- Added checksum-based signed updater.
- Fixed: Security through ongoing audits and hardening.
- Fixed: Missing FluentBoards documentation URL to integration statuses.
- Improved: Updated the Gemini model list in AI Model Setup
Versão 2.3.0
- Added: MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
- Added: Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
- Added: Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
- Added: CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
- Added: Load-more pagination for Previous Conversations sidebar widget
- Added: Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
- Improved: AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
- Improved: Workflow trigger fires an internal notification to assigned agents when an automation runs
- Improved: Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
- Improved: Redesign ticket watchers widget with collapsible toggle
- Improved: Redesign customer/agent ticket list thread, label with role icon badge
- Fixed: Agent @mention search failing with large agent lists — search is now server-side
- Fixed: Inline pasted images not appearing correctly in sent email notifications
- Fixed: Email addresses in internal notes being auto-converted to clickable hyperlinks
- Fixed: Repeated replies closing tickets due to sticky close_ticket flag persisting across responses
- Fixed: Attachment limit error message now shows the configured maximum instead of a generic message
- Fixed: Agent signature and shortcode not applied in agent-initiated ticket notification emails
- Fixed: Mailbox Settings error notification not displaying (wrong $notify call signature)
- Fixed: Active navigation link using incorrect background color design token
- Security: Restricted saved reply access and sanitized agent AI guidelines input
Versão 2.2.1
- Added: Grid view layout for the ticket list
- Fixed issue with time tracking where working minutes were showing as null
- Unified and improved dynamic support menu UI structure
- Security: Hardened ticket ID resolution in Customer Portal policy
Versão 2.2.0
- Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
- Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
- Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
- Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
- Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
- Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
- Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
- Improved: attachment handling for agent-created ticket emails and pasted inline images
- Improved: dark mode visibility for filters, switches, radios, tables, and reply controls
- Refined the ticket reply composer UI for a smoother and more intuitive reply-writing experience.
- Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
- Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
- Fixed: Dark mode toggle switch colors in Global Settings
- Fixed: Global Settings page design inconsistencies
- Fixed: Shortcode attribute not normalizing to lowercase
Notas de versão publicadas pelo desenvolvedor.
Como instalar
Atualização automática: este item é atualizado pelo Ultrapack Auto Updater. Com ele instalado, a versão nova aparece no seu painel como qualquer outra atualização do WordPress (como configurar).
- Baixe o arquivo
fluent-support-pro.zip. - No painel do WordPress, vá em Plugins > Adicionar novo > Enviar plugin.
- Selecione o arquivo
fluent-support-pro.zipe clique em Instalar agora. - Clique em Ativar.
Requisitos: Requer WordPress 5.6 ou superior e PHP 7.4 ou superior. Testado até o WordPress 7.1.
Travou em algum passo? Abra um chamado dizendo em qual deles parou.
