Description

The Awesome Support addon connects the support ticket system to AutomatorWP, triggering automations when a customer opens a ticket, an agent responds, or a ticket changes status. Use these events as triggers to assign agents, send custom notifications, record user points, or chain actions within the AutomatorWP ecosystem, linking support to the rest of the site’s automated workflows without writing a line of code.

Main Features

  • Ticket opening triggers: activates automatic flows in AutomatorWP when a customer logs a new ticket in Awesome Support.
  • Response events: triggers actions for every message exchanged between the customer and agent within an existing ticket.
  • Status changes: detects ticket closure, reopening, or priority changes to chain automations.
  • Agent assignment: identifies the agent responsible for the support and makes that data available within the flow conditions.
  • Combining with other addons: merges support events with email, CRM, gamification integrations and other AutomatorWP connectors.

Benefits of Awesome Support

  • Automated support: eliminates repetitive tasks such as triage, tagging, and ticket forwarding.
  • Proactive communication: sends messages, emails, or internal alerts for each relevant ticket movement.
  • Support gamification: logs points, achievements, and rankings linked to agent performance and customer engagement.
  • Wide integration: connects the helpdesk to CRMs, email marketing tools, and other systems already configured in AutomatorWP.

Who Is It Recommended For?

  • Websites and e-commerce sites that use Awesome Support as a customer support hub.
  • Support teams that need to automate triage, follow-ups, and ticket reporting.
  • SaaS companies and service providers that want to unify support with other site processes.

Recommended for support teams and administrators who already operate Awesome Support on WordPress and want to expand their possibilities within AutomatorWP.

Frequently asked questions

Is AutomatorWP Awesome Support GPL-licensed?

Yes. AutomatorWP Awesome Support is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use AutomatorWP Awesome Support on multiple sites?

Yes. You can install AutomatorWP Awesome Support on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does AutomatorWP Awesome Support cost at Ultrapack?

AutomatorWP Awesome Support costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does AutomatorWP Awesome Support include updates?

Yes. The current version of AutomatorWP Awesome Support is 1.0.0, published at Ultrapack on Dec 20, 2021. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is AutomatorWP Awesome Support scanned before publication?

Yes. Every version of AutomatorWP Awesome Support goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.

What are the requirements for the plugin AutomatorWP Awesome Support?

Requires WordPress 4.4 or higher. Tested up to WordPress 5.7.