Description

Reason For Cancelling is an addon that adds a reason field to the cancellation flow of Paid Memberships Pro, recording the justification provided by the member when they end access. With this component, those who manage membership areas can understand departure patterns, review recurring objections, and adjust plans, content, or communications based on data collected in the cancellation process itself.

Main Features of Reason For Cancelling

  • Cancellation field
    Includes reason collection during subscription cancellation by the member.
  • Justification recording
    Stores responses for later consultation and analysis on the site.
  • PMPro flow
    Works alongside the cancellation process of Paid Memberships Pro.
  • Direct collection
    Captures feedback at the exact moment of the decision to leave.
  • Basis for analysis
    Organizes useful information about recurring cancellations in the community.

Benefits of Reason For Cancelling

  • More clarity on departures
    Helps to understand why members cancel their subscriptions.
  • More informed decisions
    Turns cancellations into useful data for internal adjustments.
  • Better retention insight
    Reveals patterns that can guide improvements in offered plans.
  • Frictionless feedback
    Collects responses within the cancellation path itself.

Who Is Reason For Cancelling Recommended For?

  • Those managing a membership area with Paid Memberships Pro who want to understand cancellation reasons.
  • Those selling recurring access to content, courses, or communities and need to monitor frequent objections.
  • Those who want to turn member departures into organized feedback for retention decisions.

How to Download Reason For Cancelling

Reason For Cancelling is available for download here at Ultrapack. After downloading the .zip file, install it at Plugins > Add New > Upload Plugin, select the file, and activate it. Keep Paid Memberships Pro installed and active to use the addon.

Reason For Cancelling acts at a sensitive point in the member journey: the moment someone decides to cancel. By recording the justification within the Paid Memberships Pro flow, the extension helps transform subscription loss into practical information to review content, communication, plans, and community expectations.

Frequently asked questions

Is Paid Memberships Pro Reason For Cancelling GPL-licensed?

Yes. Paid Memberships Pro Reason For Cancelling is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Paid Memberships Pro Reason For Cancelling on multiple sites?

Yes. You can install Paid Memberships Pro Reason For Cancelling on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Paid Memberships Pro Reason For Cancelling cost at Ultrapack?

Paid Memberships Pro Reason For Cancelling costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Paid Memberships Pro Reason For Cancelling include updates?

Yes. The current version of Paid Memberships Pro Reason For Cancelling is 1.2.2, published at Ultrapack on Sep 30, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Paid Memberships Pro Reason For Cancelling scanned before publication?

Yes. Every version of Paid Memberships Pro Reason For Cancelling goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.