Description

The HelpScout addon syncs helpdesk tickets with CRM contacts in WP ERP, displaying the service history directly on each contact’s profile within the admin panel. Designed for those using external helpdesk for customer support who need to keep interaction records aligned with CRM registration, avoiding switching between two interfaces to check previous conversations and business data.

Main Features of HelpScout

  • Email linking
    Associates each helpdesk conversation with the corresponding CRM contact by email address.
  • History on contact profile
    Displays the list of tickets and support interactions directly on the contact detail screen.
  • New conversation synchronization
    Automatically records new support messages received and links to the existing contact.
  • Configuration via API key
    Connects the helpdesk account to WP ERP through a credential generated in the external service panel.
  • Access within CRM module
    Adds a dedicated tab for support history in the context of the WP ERP CRM contact.

Benefits of HelpScout

  • Unified customer view
    Gathers business data and support history on the same screen, without switching tools.
  • More contextualized service
    Support and sales teams see previous interactions before responding to the customer.
  • Less panel switching
    Reduces time spent opening parallel tabs to check helpdesk during CRM routine.
  • Richer registration
    Each contact gains substance through the history of issues, questions, and recorded resolutions.

Who is HelpScout For?

  • Those who already manage contacts through WP ERP CRM and use an external helpdesk for support channel.
  • Sales teams who need to check ticket history before approaching a lead or customer.
  • Those looking to centralize service and relationship in the same WordPress administrative structure.

How to Download HelpScout

HelpScout is available for download here on Ultrapack. After downloading the .zip file, go to Plugins > Add New > Upload plugin in the WordPress panel, select the file, and activate. The integration will appear inside the WP ERP CRM module, where you enter the API key to link the helpdesk account.

For those using WP ERP as a relationship management base and an external helpdesk service for tickets, this extension eliminates duplication of checks between the two platforms. The CRM contact ceases to be just a business record and also reflects the service history, giving complete context for any internal team approach.

Frequently asked questions

Is WP ERP HelpScout GPL-licensed?

Yes. WP ERP HelpScout is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WP ERP HelpScout on multiple sites?

Yes. You can install WP ERP HelpScout on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WP ERP HelpScout cost at Ultrapack?

WP ERP HelpScout costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WP ERP HelpScout include updates?

Yes. The current version of WP ERP HelpScout is 1.1.1, published at Ultrapack on Apr 9, 2020. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WP ERP HelpScout scanned before publication?

Yes. Every version of WP ERP HelpScout goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.