Description

The Zendesk addon connects your Zendesk account to WP ERP’s CRM module, automatically importing contacts and displaying the five most recent tickets on each customer’s profile with number, subject, and status (open, pending, or resolved). It is designed for those who support customers through Zendesk and want to see the entire ticket history directly on the CRM record without switching between dashboards to track each case.

Main Features of Zendesk

  • Automatic contact import
    Brings existing and new customers from Zendesk directly into the CRM’s contact database.
  • Ticket history on profile
    Lists the five most recent tickets for each contact within the CRM record itself.
  • Dynamic status synchronization
    Updates the ticket status in the CRM whenever it changes in the Zendesk dashboard.
  • Ticket detail view
    Displays number, subject, and status (open, pending, resolved) in chronological order.
  • Compatibility with CRM workflows
    Keeps support data aligned with the rest of the WP ERP ecosystem.

Benefits of Zendesk

  • Single customer view
    Combines relationship and support data in one CRM screen.
  • Less switching between tools
    Avoids parallel login in Zendesk to check ticket progress.
  • More informed support
    Allows replying to contacts already knowing if there are open or resolved tickets.
  • Always updated contact base
    Reduces manual registration work by automatically importing new customers.

Who is Zendesk For?

  • Those already using Zendesk as a support center who want to bring ticket history into WP ERP.
  • Support teams needing to consult tickets during conversations in the CRM.
  • Companies maintaining client records in Zendesk who want to replicate them automatically in the CRM module.

How to Download Zendesk

The Zendesk addon is available for download here on Ultrapack. After downloading the .zip file, go to Plugins > Add New > Upload Plugin, select the file, and activate it with WP ERP already installed. The integration will then appear within the CRM module settings after activation.

By consolidating Zendesk tickets within the contact record in the CRM, the addon turns WP ERP into a single point of reference for those managing customer relationships. The history is shown in chronological order, and dynamic synchronization ensures that the CRM status tracks every movement made in Zendesk by the support team.

Frequently asked questions

Is WP ERP Zendesk GPL-licensed?

Yes. WP ERP Zendesk is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WP ERP Zendesk on multiple sites?

Yes. You can install WP ERP Zendesk on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WP ERP Zendesk cost at Ultrapack?

WP ERP Zendesk costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WP ERP Zendesk include updates?

Yes. The current version of WP ERP Zendesk is 1.1.0, published at Ultrapack on Jul 27, 2020. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WP ERP Zendesk scanned before publication?

Yes. Every version of WP ERP Zendesk goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.