Description

Help Scout addon displays member association data from Restrict Content Pro in support conversations, showing level, status, and expiration date in the sidebar of each ticket opened by customers. Designed for those running subscription sites and using Help Scout as the primary support channel, it automatically links the requester’s email to the corresponding profile in RCP, allowing identification of the active plan before typing a response.

Key Features of Help Scout

  • Sidebar in conversations
    Adds a sidebar in Help Scout with data of the member linked to the email sender.
  • Automatic email link
    Identifies the customer by the address used in the ticket and loads the corresponding profile in RCP.
  • Membership level and status
    Shows the subscription level, status (active, expired, cancelled), and renewal date of the member served.
  • Payment history
    Lists payments recorded in RCP for that subscriber alongside the ongoing conversation.
  • Shortcut to the profile in WordPress
    Includes a direct link to the member’s full record within the admin dashboard.

Benefits of Help Scout

  • Faster support
    Eliminates manual searching for the customer in the WordPress dashboard before each response.
  • Pre-answered context
    The agent knows the plan and history before typing the first line of the ticket.
  • Less screen-switching
    Centralizes membership data and conversations in a single work interface.
  • Plan-level triage
    Allows prioritizing responses according to the ticket sender’s subscription type.

Who Should Use Help Scout?

  • Those maintaining member sites with email support and wanting to see each requester’s plan without opening WordPress.
  • Support teams already using Help Scout as a shared inbox that serve RCP subscribers.
  • Aimed at those who need to differentiate response priority based on the sender’s membership level.

How to Download Help Scout

Help Scout is available for download here at Ultrapack. After downloading the .zip file, install it via Plugins > Add New > Upload Plugin, select the file and activate the extension. Keep Restrict Content Pro enabled beforehand, as the addon relies on it to pull association data displayed in the conversation.

For membership operations that scale email support, combining RCP with Help Scout reduces friction between support and the billing system. The component places the association context on the same screen the agent views the ticket, shortening response time without compromising accuracy of information about level, expiration, and subscriber history.

Frequently asked questions

Is Restrict Content Pro Help Scout GPL-licensed?

Yes. Restrict Content Pro Help Scout is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Restrict Content Pro Help Scout on multiple sites?

Yes. You can install Restrict Content Pro Help Scout on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Restrict Content Pro Help Scout cost at Ultrapack?

Restrict Content Pro Help Scout costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Restrict Content Pro Help Scout include updates?

Yes. The current version of Restrict Content Pro Help Scout is 1.0.4, published at Ultrapack on Sep 3, 2020. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Restrict Content Pro Help Scout scanned before publication?

Yes. Every version of Restrict Content Pro Help Scout goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.