Restrict Content Pro Help Scout

Description

Help Scout addon displays member association data from Restrict Content Pro in support conversations, showing level, status, and expiration date in the sidebar of each ticket opened by customers. Designed for those running subscription sites and using Help Scout as the primary support channel, it automatically links the requester’s email to the corresponding profile in RCP, allowing identification of the active plan before typing a response.

Key Features of Help Scout

• Sidebar in conversations
  Adds a sidebar in Help Scout with data of the member linked to the email sender.
• Automatic email link
  Identifies the customer by the address used in the ticket and loads the corresponding profile in RCP.
• Membership level and status
  Shows the subscription level, status (active, expired, cancelled), and renewal date of the member served.
• Payment history
  Lists payments recorded in RCP for that subscriber alongside the ongoing conversation.
• Shortcut to the profile in WordPress
  Includes a direct link to the member’s full record within the admin dashboard.

Benefits of Help Scout

• Faster support
  Eliminates manual searching for the customer in the WordPress dashboard before each response.
• Pre-answered context
  The agent knows the plan and history before typing the first line of the ticket.
• Less screen-switching
  Centralizes membership data and conversations in a single work interface.
• Plan-level triage
  Allows prioritizing responses according to the ticket sender’s subscription type.

Who Should Use Help Scout?

• Those maintaining member sites with email support and wanting to see each requester’s plan without opening WordPress.
• Support teams already using Help Scout as a shared inbox that serve RCP subscribers.
• Aimed at those who need to differentiate response priority based on the sender’s membership level.

How to Download Help Scout

Help Scout is available for download here at Ultrapack. After downloading the .zip file, install it via Plugins > Add New > Upload Plugin, select the file and activate the extension. Keep Restrict Content Pro enabled beforehand, as the addon relies on it to pull association data displayed in the conversation.

For membership operations that scale email support, combining RCP with Help Scout reduces friction between support and the billing system. The component places the association context on the same screen the agent views the ticket, shortening response time without compromising accuracy of information about level, expiration, and subscriber history.

Frequently asked questions