Description

The Knowledgebase Integration adds a knowledge base article selector below the SupportCandy reply form, allowing agents to insert a KB link or content directly into the message to the customer. Supports connecting with BetterDocs, BasePress, Echo Knowledge Base, weDocs, HeroThemes, WP Knowledgebase and other popular KBs, linking SupportCandy support to the knowledge base already published on the site.

Key Features of the Knowledgebase Integration

  • Article selector in the ticket
    Adds a link below the reply form to search for and insert base articles.
  • Support for multiple KB plugins
    Connects with BetterDocs, BasePress, Echo Knowledge Base, weDocs, HeroThemes, WP Knowledgebase and others.
  • Link or content insertion
    Allows including only the article URL or pasting the full content in the reply.
  • Topic search
    The search field locates articles by title or keyword within the active KB.
  • Native support workflow
    Integrates into the SupportCandy ticket panel without requiring switching between tabs or windows.

Benefits of the Knowledgebase Integration

  • Faster support
    Reduces response time by reusing already written articles for recurring questions.
  • Fewer repeated tickets
    Routes the customer to formal material and reduces requests about the same topic.
  • Standardized responses
    Ensures consistency by always using the same official source in each reply.
  • Leverages the existing knowledge base
    Reuses the current KB content without needing to migrate or duplicate articles.

Who Is the Knowledgebase Integration For?

  • Anyone running a WordPress support hub with SupportCandy and already maintaining a knowledge base published on the same site.
  • Support teams that answer recurring questions and want to route ready articles without leaving the ticket screen.
  • Sites that use BetterDocs, Echo KB, BasePress, weDocs or HeroThemes and want to connect those KBs to the SupportCandy help desk.

How to Download the Knowledgebase Integration

The Knowledgebase Integration is available for download here on Ultrapack. After downloading the .zip file, install it in Plugins > Add New > Upload plugin, select the file and activate it with SupportCandy already present on the site. The article selector will start appearing in the ticket reply form right after activation.

Built for already mature WordPress help desks, the Knowledgebase Integration shortens the distance between the customer’s question and the knowledge base article, eliminating the need for the agent to open a new tab, copy the URL, or paste a snippet manually. Works with the main knowledge base plugins on the market, turning the existing base into an active resource within the SupportCandy support workflow.

Frequently asked questions

Is SupportCandy Knowledgebase Integration GPL-licensed?

Yes. SupportCandy Knowledgebase Integration is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Knowledgebase Integration on multiple sites?

Yes. You can use SupportCandy Knowledgebase Integration on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does SupportCandy Knowledgebase Integration cost at Ultrapack?

SupportCandy Knowledgebase Integration costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Knowledgebase Integration include updates?

Yes. The current version of SupportCandy Knowledgebase Integration is 3.1.1, published at Ultrapack on Jun 4, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Knowledgebase Integration scanned before publication?

Yes. Every version of SupportCandy Knowledgebase Integration goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.