Description

The Email Piping addon connects IMAP/POP3 mailboxes to SupportCandy, turning incoming messages into new tickets and customer replies into comments added to the original helpdesk thread. Aimed at those who already provide email support and want to centralize the history in the SupportCandy dashboard without switching channels, the component automatically processes attachments, signatures, and threaded replies, eliminating the manual typing of every request that arrives in the inbox.

Main Features of Email Piping

  • IMAP and POP3 Connection
    Configures email mailboxes to automatically pull messages at defined intervals.
  • Email-to-ticket conversion
    Turns every incoming message into a new ticket inside SupportCandy.
  • Replies linked to the thread
    Identifies replies by their header and attaches the content to the original ticket as a new customer reply.
  • Support for multiple mailboxes
    Allows you to register several email accounts, each one routing to a department or category.
  • Attachment preservation
    Captures images and files sent by email and keeps them all linked to the corresponding ticket.

Benefits of Email Piping

  • Centralized support
    All email support now lives inside the SupportCandy dashboard, without switching between Gmail and the plugin.
  • Less manual typing
    The team no longer needs to copy emails and open tickets by hand for every request that comes in.
  • Unified customer history
    Every conversation is recorded in the same place, with attachments, author, and ticket context.
  • Faster responses
    Agents can reply from the browser or directly from email, with automatic synchronization between both sides.

Who Is Email Piping For?

  • Those who provide technical support by email and want to move to a helpdesk without losing the channel customers already use.
  • SaaS and digital product teams that receive questions by email and need to track every request as a ticket.
  • Clinics, agencies, and e-commerce businesses that centralize support in a single mailbox (contact@, support@) and want to distribute tickets among agents.

How to Download Email Piping

Email Piping is available for download here at Ultrapack. After downloading the .zip file, install it under Plugins > Add New > Upload Plugin, select the file, and activate it with SupportCandy already installed on the site. The mailbox configuration will then appear in the SupportCandy menu right after activation.

By turning the inbox into a support queue integrated with SupportCandy, the Email Piping addon covers the last gap between the channel the customer already uses (email) and the helpdesk dashboard where the team works. It is a practical component for anyone running mixed support, partly by email and partly through the site’s form, who needs the same history on both sides.

Frequently asked questions

Is SupportCandy Email Piping GPL-licensed?

Yes. SupportCandy Email Piping is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Email Piping on multiple sites?

Yes. You can use SupportCandy Email Piping on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does SupportCandy Email Piping cost at Ultrapack?

SupportCandy Email Piping costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Email Piping include updates?

Yes. The current version of SupportCandy Email Piping is 3.3.9, published at Ultrapack on Sep 29, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Email Piping scanned before publication?

Yes. Every version of SupportCandy Email Piping goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.

What are the requirements for the plugin SupportCandy Email Piping?

Requires WordPress 5.6 or higher. Tested up to WordPress 7.1.