Description

The Satisfaction Survey addon adds a customer feedback collection layer to SupportCandy after each ticket is closed, with automatic email sending containing an evaluation link and a popup option displayed in the portal right after resolution. Responses arrive in the Customer Feedback menu in the admin, filterable by rating and visible inside the ticket’s own widget, for those who need to measure CSAT in WordPress support operations.

Main Features of the Satisfaction Survey

  • Post-closing email survey
    Sends a rating message after a configurable number of days from ticket closing.
  • Rating popup in the portal
    Displays a satisfaction form on the customer’s own screen as soon as the ticket is closed.
  • Editable rating options
    Allows adding, changing, or removing rating levels directly in the plugin panel.
  • Customer Feedback menu in admin
    Consolidates all received responses in a dedicated screen with a rating filter.
  • Ticket filter by satisfaction
    Adds to the ticket list the possibility of segmenting by the rating assigned by the customer.

Benefits of the Satisfaction Survey

  • Continuous CSAT measurement
    Tracks customer perception ticket by ticket without needing an external survey tool.
  • Quick identification of critical support interactions
    Low-rating filters expose cases that call for immediate follow-up or corrective action.
  • Recognition of good agents
    Cross-referencing ratings with tickets helps highlight those who keep the best approval rates.
  • Personalized confirmation to the customer
    A post-submission message makes it clear that the feedback was recorded and strengthens the perception of care.

Who Is the Satisfaction Survey For?

  • Those who run a helpdesk in SupportCandy and need to measure CSAT per ticket automatically.
  • Internal IT or after-sales teams that want to identify low-rated support interactions before they become public complaints.
  • Clinics, schools, and agencies that use SupportCandy as a support channel and want simple satisfaction reports.

How to Download the Satisfaction Survey

The Satisfaction Survey is available for download here at Ultrapack. After saving the .zip file, install it in Plugins > Add New > Upload Plugin, select the package, and activate it with SupportCandy already installed. After activation, the settings appear within the SupportCandy menu, next to the new Customer Feedback section.

For support operations that depend on objective quality evidence, the Satisfaction Survey closes the ticket loop by turning each closing into a measurement point. The combination of scheduled sending, portal popup, and rating filters gives the manager visibility into what the customer actually thought of the support, without needing to build parallel forms in another tool.

Frequently asked questions

Is SupportCandy Satisfaction Survey GPL-licensed?

Yes. SupportCandy Satisfaction Survey is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Satisfaction Survey on multiple sites?

Yes. You can install SupportCandy Satisfaction Survey on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does SupportCandy Satisfaction Survey cost at Ultrapack?

SupportCandy Satisfaction Survey costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Satisfaction Survey include updates?

Yes. The current version of SupportCandy Satisfaction Survey is 3.2.8, published at Ultrapack on Sep 29, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Satisfaction Survey scanned before publication?

Yes. Every version of SupportCandy Satisfaction Survey goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.