WooCommerce Twilio SMS Notifications

Description

The Twilio SMS Notifications add-on sends automatic SMS messages to WooCommerce customers with every order status change, using the Twilio API for cloud delivery with up to 160 characters per message. Built for sellers with critical lead times, such as perishables, scheduled sessions, or time-sensitive promotional coupons, it includes an opt-in checkbox at checkout, manual sending from the order edit screen, and a record of each message sent in the order notes.

Twilio SMS Notifications Key Features

• Automatic sending by status
  Sends an SMS whenever the WooCommerce order status is changed to a configured value.
• Opt-in at checkout
  Adds an optional checkbox for the customer to authorize receiving messages.
• Manual sending by the admin
  Lets you send one-off SMS directly from the order edit screen, without a predefined template.
• Dynamic variables in the text
  Includes store name, order ID, total amount, and status directly in the message body.
• Compatibility with Order Status Manager
  Recognizes custom statuses created by Order Status Manager and sends SMS for each one.

Twilio SMS Notifications Benefits

• Reduced tickets about lead times
  Notifies the customer about each order step, preventing repeated contacts asking for the status.
• High read rate
  SMS bypass the email queue and arrive directly on the phone screen in seconds.
• Consent compliance
  The opt-in at checkout documents the recipient’s authorization before any messages are sent.
• Internal traceability
  Each send is recorded in the order notes with the status returned by Twilio.

Who Is Twilio SMS Notifications For?

• Anyone selling perishables, flowers, or ready-to-eat meals and needs to notify the customer at the exact moment the order ships for delivery.
• Anyone running schedulable services in WooCommerce (consultations, classes, sessions) and wants to confirm the time and send a reminder by SMS.
• Anyone already using WooCommerce and wants to strengthen transactional communication beyond email, especially in campaigns with time-sensitive coupons.

How to Download Twilio SMS Notifications

The Twilio SMS Notifications is available for download here on Ultrapack. After receiving the .zip file, go to Plugins > Add New > Upload plugin in the WordPress admin panel, select the file, and activate it; then, enter the credentials for your Twilio account in the WooCommerce settings to enable sending.

The component fits into operations that treat communication as a logistics differentiator: express deliveries, service scheduling, and post-purchase sends with return coupons. By relying on Twilio’s infrastructure, messages are sent to any country covered by the carrier, with SMS charges billed directly to the configured Twilio account, keeping cost control separate from store billing in WooCommerce.

Frequently asked questions