Description

SupportPress organizes a support center inside WordPress itself, bringing together in a single layout the pages for frequently asked questions, knowledge base, and ticket opening for the customer to track the progress of their own support. It is useful for anyone who supports customers of a digital product, course, or subscription service and needs to reduce the volume of repeated questions sent by e-mail, chat, or phone throughout the week.

Key Features of SupportPress

  • Knowledge base
    Organizes help articles by category for quick customer reference.
  • Ticket opening
    Allows the customer to register a ticket directly through the site itself.
  • FAQ page
    Brings together the most common questions on a single search page.
  • Keyword search
    Filters articles and answers according to the term typed by the visitor.
  • Ticket layout
    Displays the history of messages exchanged between support and the customer.

Benefits of SupportPress

  • Less repeated e-mail
    Reduces questions that already have a ready answer in the knowledge base.
  • Organized support
    Concentrates all open tickets in one place for reference.
  • More autonomous customer
    Allows simple questions to be resolved without waiting for a response from the support team.
  • Accessible history
    Keeps the record of each ticket available for later reference.

Who Is SupportPress Recommended For?

  • Anyone who manages support for a digital product or online course.
  • Anyone who receives many repeated questions by e-mail about the same subject.
  • Anyone who organizes a public knowledge base for customers.
  • Anyone who supports subscribers of a service and needs to record each open ticket.

How to Download SupportPress

SupportPress is available for download here on Ultrapack. After downloading the file, install it through the path Appearance > Themes > Add New > Upload Theme in the WordPress dashboard. Then, configure the knowledge base categories and activate the ticket opening page.

It is worth organizing the knowledge base categories before announcing the site to customers, so that the search already brings useful results from the very first access. Reviewing the sample texts also prevents fictitious questions from appearing mixed in with the actual business content.

Frequently asked questions

Is Woothemes SupportPress GPL-licensed?

Yes. Woothemes SupportPress is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Woothemes SupportPress on multiple sites?

Yes. You can install Woothemes SupportPress on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Woothemes SupportPress cost at Ultrapack?

Woothemes SupportPress costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Woothemes SupportPress include updates?

Yes. The current version of Woothemes SupportPress is 1.0.41, published at Ultrapack on Apr 20, 2016. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Woothemes SupportPress scanned before publication?

Yes. Every version of Woothemes SupportPress goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.