Description

The Freshdesk addon connects WS Form submissions to your Freshdesk account, turning each submission into a support ticket or a helpdesk contact with direct mapping between form fields and Freshdesk properties. It is aimed at those who use Freshdesk as a help center and want to capture questions, requests, or pre-sales registrations directly from the WordPress site without manually typing anything in the platform’s dashboard.

Key Features of Freshdesk

  • Automatic ticket creation
    Each form submission generates a Freshdesk ticket with subject, description, and priority set by the fields.
  • Contact creation and updates
    Submissions create or update contacts in the Freshdesk database, syncing name, email, and phone.
  • Custom field mapping
    Maps each WS Form field to ticket or contact properties, such as status, type, or group.
  • Form attachment sending
    Files uploaded via the form accompany the created Freshdesk ticket as linked attachments.
  • Per-form configuration
    Each WS Form form can have its own Freshdesk connection and independent mapping rules.

Benefits of Freshdesk

  • Centralized helpdesk support
    All site requests arrive in Freshdesk without manual email forwarding.
  • Faster customer response
    Tickets become available to the support team instantly when the form is submitted.
  • Reduced operational rework
    Eliminates manual data entry from the site into the Freshdesk dashboard by the team.
  • Unified contact history
    Each person builds their own interaction history within Freshdesk’s contact base.

Who is Freshdesk Right For?

  • Those who use Freshdesk as a support hub and want to funnel WordPress contact forms straight into the helpdesk.
  • Support teams that receive website requests and need to turn them into trackable and categorized tickets.
  • Those who offer services and use quote, technical support, or inquiry forms that should become Freshdesk tickets.

How to Download Freshdesk

The Freshdesk addon is available for download here at Ultrapack. After downloading the .zip file, install it via Plugins > Add New > Upload Plugin, select the file and activate. Then the integration appears in each WS Form’s settings, where you connect your Freshdesk account and set field mapping.

For companies that centralize support in Freshdesk, this addon removes the intermediate step of copying site data into the helpdesk, ensuring all form-captured communication enters the ticket queue with the classification already applied. It works for both simple contact forms and more elaborate pre-sales, lead registration, or technical support flows, keeping WordPress aligned with the operation’s support workflow.

Frequently asked questions

Is WS Form Freshdesk GPL-licensed?

Yes. WS Form Freshdesk is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WS Form Freshdesk on multiple sites?

Yes. You can install WS Form Freshdesk on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WS Form Freshdesk cost at Ultrapack?

WS Form Freshdesk costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WS Form Freshdesk include updates?

Yes. The current version of WS Form Freshdesk is 1.0.3, published at Ultrapack on Jan 8, 2025. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WS Form Freshdesk scanned before publication?

Yes. Every version of WS Form Freshdesk goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.

What are the requirements for the plugin WS Form Freshdesk?

Requires WordPress 5.3 or higher and PHP 5.2.2 or higher. Tested up to WordPress 6.6.