Description

The Zendesk addon connects WS Form submissions to your Zendesk account, creating support tickets automatically from the data entered in the form and eliminating manual copy-and-paste between the site and the helpdesk. It is geared toward users who employ Zendesk as a service center and want to transform contact, support, or quote request forms into trackable tickets within the CRM.

Key Features of Zendesk

  • Automatic ticket creation
    Generates a ticket in Zendesk every time the WS Form form is submitted.
  • Field mapping
    Binds form fields to ticket attributes such as subject, description, and requester.
  • Submitter identification
    Uses the email provided in the form to locate or register the contact in Zendesk.
  • Configuration via action in WS Form
    Adds a dedicated action in the builder’s actions tab to set the trigger.
  • Integrated conditional logic
    Allows triggering of the ticket submission only when WS Form conditional rules are met.

Benefits of Zendesk

  • Centralized support
    All requests coming from the site arrive at the same Zendesk service panel.
  • Faster response
    Tickets enter the service queue the instant the form is submitted.
  • Unified history per contact
    Every request is associated with the customer profile, building a searchable history.
  • Less manual rework
    Eliminates transcription of emails or spreadsheets to open helpdesk tickets.

Who is Zendesk recommended for?

  • Users who employ Zendesk as a helpdesk and want to transform site forms into trackable tickets.
  • Support teams that receive inquiries, complaints, or requests via contact form.
  • Targeted at those who offer quotes or onboarding via form and need to track each request to completion.

How to Download Zendesk

Zendesk is available for download here on Ultrapack. After downloading the .zip file, go to Plugins > Add New > Upload Plugin in the WordPress dashboard, select the file, and activate the extension. With WS Form already installed, Zendesk’s action appears in the actions tab of each form.

Working as a bridge between WS Form and the helpdesk, Zendesk shortens the path between a site visitor seeking assistance and the agent who opens the ticket, keeping all information within the team’s already consolidated ticket flow. It is a direct choice for those who have standardized service in Zendesk and want each site form to feed this center without intermediate steps.

Frequently asked questions

Is WS Form Zendesk GPL-licensed?

Yes. WS Form Zendesk is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WS Form Zendesk on multiple sites?

Yes. You can install WS Form Zendesk on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WS Form Zendesk cost at Ultrapack?

WS Form Zendesk costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WS Form Zendesk include updates?

Yes. The current version of WS Form Zendesk is 1.1.4, published at Ultrapack on Jan 8, 2025. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WS Form Zendesk scanned before publication?

Yes. Every version of WS Form Zendesk goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.