Frequently asked questions
Answers about the files, what comes with a plan, refunds, installation and updates.
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Getting started
What Ultrapack is and what comes in the files.
What do I get, and what do I not get?
You get the files and available versions covered by your access, plus Ultrapack support. GPL downloads do not include transferable license keys, official developer support or the developer’s online services. Check each item page for what is included.
Are the files safe?
We scan files before publishing them. Check the scan result on each item page. Also make a full site backup before installing or updating.
Do you modify the files?
When needed, we adjust the license check so the item can be used. We do not add ads, trackers or remote access. Features that rely on the developer’s servers may require a license purchased directly from them.
What is GPL?
GPL allows you to use, modify and redistribute the software it covers. Your plan defines access to Ultrapack downloads and services.
Plans & billing
Payment methods, switching plans, expiry and refunds.
What is the difference between the plans?
Plans differ in included items, daily downloads and Auto Updater sites. Compare each plan’s limits and services in the table.
Need one item? View its one-time purchase option. For several items, compare plans.
Which payment methods do you accept?
BRL (R$): Pix, boleto and card via Mercado Pago, or PayPal. Stripe card payments are available for plans with automatic renewal.
USD (US$) and EUR (€): card via Stripe or PayPal.
Can I change plans later?
Yes. Upgrade to a plan with more features from your account and pay the prorated difference.
What happens when my plan expires?
You keep the files already downloaded. New catalog downloads and updates stop when your plan expires.
Renewal is optional. Renew from your account or enable automatic renewal at checkout. The discount depends on your plan.
How do refunds work?
Request a refund within 7 calendar days of purchase through support, email or the contact form. Read the terms of use.
Does the lifetime plan still exist?
Yes, during limited-time promotions. Existing lifetime members keep access with no expiry date.
Downloads & limits
The daily limit, what counts toward it and what each plan includes.
When does the daily limit reset?
At midnight (GMT-3). Check used and remaining downloads in your account dashboard.
Downloads per day, from the shortest term to the longest: VIP, 10 to 20; Developer, 15 to 40; Agency, 60 to 150.
Do Auto Updater updates count against my daily downloads?
No. Updates have their own daily limit: up to 25 items per site and 50 per account.
Installing a new item from the Auto Updater Catalog uses 1 download from your quota, just like the download button on the site.
Does installing from the dashboard catalog count against my daily limit?
Yes. Installing a new item from Catalog or Template Kits uses one daily download. Automatic updates have a separate limit.
Are template kits included in every plan?
Elementorism kits are included in any active plan. The 7,192 Envato Elements kits are part of the Extras, which come with these plans: Developer and Agency. Compare plans.
Updates & the Auto Updater
How themes and plugins stay up to date on your site.
Is the Auto Updater free?
Yes. Install, activate and enable protection, with no account or card. Free mode protects WordPress.org item updates. Use a paid plan to install and update premium catalog items.
How do I get started?
Install and activate the plugin, then click Enable protection. For the premium catalog, connect your token and authorize the site. Then choose items and a schedule. See the steps.
Does it really update on its own, without me clicking anything?
Yes, after the initial setup. Enable protection, choose items and set a schedule. Enabled updates then run automatically. How protection works.
Will it work on my WordPress?
Requires WordPress 6.0.3 and PHP 7.4 or later; tested up to WordPress 7.1. Also supports Multisite networks and preserves child themes. Check compatibility.
How many sites can I use Auto Updater on?
Install and set up Auto Updater to update supported WordPress items on your sites.
The total depends on your plan: from 3 sites on VIP Monthly up to 80 on Agency Annual.
How do I update manually?
Make a full site backup. Upload the new version’s installable ZIP in WordPress and choose to replace the current version. This option is available from WordPress 5.5. Preserve child themes. See the steps.
Installation & licenses
Common install errors, demo content and original licenses.
WordPress found no valid plugin. What should I do?
The package may include other files. Extract the download and upload only the installable plugin ZIP under Plugins › Add New › Upload Plugin. Check the item page instructions.
The theme’s stylesheet is missing. What should I do?
You may be uploading the full package. Extract the download and upload only the installable theme ZIP under Appearance › Themes › Add New › Upload Theme. Check the item page instructions.
How do I import a theme's demo content?
Follow the theme guide and check the hosting requirements. If the import fails, send support the theme name, chosen demo and error message.
What if the item already has the original license installed?
In the Manager, choose Always protect for items with a developer license. UAU then preserves that installation. Replacing it with a catalog version requires your confirmation. Learn more.
Security & support
What leaves your site and how to reach the team.
Does Auto Updater need my site password?
No. Connect the plugin with your token, a code from your account available in Manage sites. You must authorize each site before it can receive updates.
What does the free version send outside my site?
In free mode, the plugin checks WordPress.org and downloads its own updates and the catalog index from our server. It does not send your site address to the Ultrapack API.
Is there support for the free version?
Free mode includes guides and these answers. Ticket support is included in paid plans.
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