There are times when customers ask the same questions again and again. This add-on makes your life easier by enabling you and your agent the ability to save replies and use it later on by just one click later on. It adds canned reply link just below a description for agents. It opens a modal pop-up to search and select a canned reply from the available list. The administrator can create canned replies from the dashboard area where he can set categories, visibility setting (visible to all agent), etc.