Description

The MailChimp addon connects Awesome Support tickets to your MailChimp lists, automatically subscribing customers who open tickets as subscribers in the email marketing service. The extension adds opt-in control in the ticket opening flow and segments contacts by list, allowing support teams to turn each service interaction into a continuous relationship opportunity via email campaigns.

Key Features

  • Automatic subscription: adds the customer who opens a ticket to the selected list in MailChimp.
  • List selection: allows you to specify which MailChimp list the contacts will be added to.
  • Opt-in on the form: displays a consent field during ticket opening to respect the customer’s wishes.
  • Data synchronization: sends the requester’s name and email directly to the MailChimp contact base.
  • Admin configuration: integrates the MailChimp API key into the Awesome Support settings panel.

MailChimp Benefits

  • Qualified contact base: leverages every support ticket to build an active customer list.
  • Continuous communication: maintains the relationship with the customer after ticket closure via segmented campaigns.
  • Privacy compliance: respects user choice by offering explicit opt-in before any subscription.
  • Workflow automation: eliminates the manual task of exporting and importing contacts between support and email marketing.

Who is it recommended for?

  • Support teams that use Awesome Support and want to feed email marketing campaigns with real contacts.
  • Companies that treat customer service as a strategic touchpoint for nurturing and retaining customers.
  • Businesses that already operate with MailChimp and want to unify support and marketing in the same data flow.

Recommended for support operations that see every ticket as the start of a long-term relationship with the customer, connecting service and marketing in a single flow.

Frequently asked questions

Is Awesome Support MailChimp GPL-licensed?

Yes. Awesome Support MailChimp is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support MailChimp on multiple sites?

Yes. You can use Awesome Support MailChimp on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does Awesome Support MailChimp cost at Ultrapack?

Awesome Support MailChimp costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support MailChimp include updates?

Yes. The current version of Awesome Support MailChimp is 0.2.0, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support MailChimp scanned before publication?

Yes. Every version of Awesome Support MailChimp goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.