Description

The E-Mail Support addon allows customers to open tickets by sending messages directly to an inbox linked to Awesome Support, converting each received email into a new ticket in the helpdesk. Subsequent responses in the same thread are recognized by the unique identifier and attached to the original ticket, keeping the history organized within the panel without requiring the customer to access the site.

Primary Features

  • Email-to-ticket conversion: turns received messages in a monitored inbox into tickets within Awesome Support.
  • Response recognition: identifies customer replies by ticket ID and automatically attaches the content to the corresponding thread.
  • Attachment support: imports images and files sent with the message into the generated ticket.
  • IMAP/POP3 account configuration: connects to one or more inboxes for periodic capture of received messages.
  • Automatic assignment: directs the created ticket to the agent or department configured according to the origin address rule.

Benefits of E-Mail Support

  • Barrier-free support: customers used to writing by email continue using the familiar channel without needing to learn the ticket form.
  • Unified history: all exchanges are recorded in the Awesome Support panel, preventing parallel conversations lost in personal inboxes.
  • Faster replies: agents track and respond to everything within a single interface, without switching between webmail and helpdesk.
  • Context retention: attachments and replies remain linked to the original ticket, preserving the conversation thread entirely.

Who Is It Recommended For?

  • Support teams that receive demands predominantly via email and want to centralize service.
  • Companies migrating from a shared mailbox (support@) to a structured helpdesk.
  • Businesses with clients less accustomed to ticket portals who prefer traditional email.

Recommended for operations already using Awesome Support that want to absorb the flow of received emails without abandoning the preferred channel for customers.

Frequently asked questions

Is Awesome Support E-Mail Support GPL-licensed?

Yes. Awesome Support E-Mail Support is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Awesome Support E-Mail Support on multiple sites?

Yes. You can use Awesome Support E-Mail Support on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does Awesome Support E-Mail Support cost at Ultrapack?

Awesome Support E-Mail Support costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Awesome Support E-Mail Support include updates?

Yes. The current version of Awesome Support E-Mail Support is 5.7.4, published at Ultrapack on Aug 7, 2022. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Awesome Support E-Mail Support scanned before publication?

Yes. Every version of Awesome Support E-Mail Support goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.