Description

The AIO Support Center creates and manages support tickets directly within the WordPress dashboard, adding a complete interface for controlling and tracking user requests. With features focused on technical support, it streamlines service organization for teams that need to centralize and monitor tickets efficiently.

Main Features

  • Ticket Management
    Allows creating, editing, and tracking support requests in the admin dashboard.
  • Intuitive interface
    Provides a dedicated area for users to open and view their tickets easily.
  • Automatic notifications
    Sends email alerts for ticket updates and responses.
  • Status-based organization
    Categorizes tickets by type and status for better workflow control.
  • WordPress compatibility
    Works natively within the platform without complex external integrations.

Benefits of the AIO Support Center

  • Support centralization
    Unifies all tickets in a single interface to streamline service.
  • Improved communication
    Facilitates dialogue between users and the team with quick, organized responses.
  • Boosts productivity
    Automates notifications and lets you track ticket progress easily.
  • Reduces confusion
    Organizes and filters tickets to prevent lost or delayed responses.

Who is it suited for?

  • Companies that provide technical support through WordPress.
  • Service teams that need to centralize online tickets.
  • Developers and agencies managing client support.

The AIO Support Center serves organizations needing an organized system to manage support requests via WordPress, offering a dashboard for detailed control and tracking of tickets. Its structure streamlines the workflow, ensuring no request goes unanswered and that communication between team and clients remains efficient and transparent.

Frequently asked questions

Is AIO Support Center GPL-licensed?

Yes. AIO Support Center is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use AIO Support Center on multiple sites?

Yes. You can install AIO Support Center on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does AIO Support Center cost at Ultrapack?

AIO Support Center costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does AIO Support Center include updates?

Yes. The current version of AIO Support Center is 2.21, published at Ultrapack on Dec 19, 2017. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is AIO Support Center scanned before publication?

Yes. Every version of AIO Support Center goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.