Description

WooCommerce Support Ticket System adds a complete helpdesk within WooCommerce, creating tickets linked to orders and customer accounts with statuses (Open, In Progress, Closed), priorities, agent assignments, and ready-made response templates. It is designed for those who sell products or services that generate post-purchase questions and need to centralize support within the WP dashboard, without relying on Zendesk, Freshdesk, or a standalone email inbox.

Main Features of WooCommerce Support Ticket System

  • Tickets linked to orders
    Creates requests directly on the order details pages in My Account.
  • Personal customer ticket area
    Adds a dedicated tab in My Account with history and threaded replies.
  • Pay Per Ticket system
    Links support to sold products with a configurable question limit.
  • Unlimited-size chunked uploads
    Accepts large attachments with file type and size restrictions adjustable through the settings.
  • Agent assignment and bulk actions
    Distributes tickets among agents and enables bulk operations through the admin dashboard.
  • Email notifications with dynamic placeholders
    Sends customizable emails using variables such as {ticket_id}, {subject}, and {order_page_url}.
  • Customizable statuses and priorities
    Allows you to create your own status and priority levels in addition to the ready-made defaults.
  • Compatibility with WPML and Subscriptions
    Supports multilingual translation and resets the question limit with each subscription renewal.

Benefits of WooCommerce Support Ticket System

  • Centralized support in WordPress
    Eliminates the need to hire Zendesk or Freshdesk while keeping everything in the store dashboard.
  • Faster replies with templates
    Reduces response time by using preconfigured templates for recurring questions.
  • Support monetization
    Charges for support through a Pay Per Ticket product with a question package.
  • Complete order traceability
    Links each conversation to the specific order, making audits and dispute resolution easier.

Who Is WooCommerce Support Ticket System Recommended For?

  • Those who sell digital or physical products that generate many post-sale questions in WooCommerce.
  • Those who offer on-demand services (consulting, design, editing) and need to charge for ticket packages.
  • You, if you want to eliminate the confusion between scattered emails and replies through social media.
  • Those who need to formally record complaints and file approvals linked to each purchase.
  • Support teams that divide requests among multiple agents within the same WordPress dashboard.

How to Download WooCommerce Support Ticket System

WooCommerce Support Ticket System is available for download here at Ultrapack. After downloading the .zip file, go to Plugins, Add New, Upload Plugin, select the .zip file, and click Activate. The new tickets tab will appear in the customer’s My Account area and in the WooCommerce admin menu immediately after activation.

Operating entirely within WooCommerce, WooCommerce Support Ticket System transforms the store dashboard into an operational helpdesk, with a ticket queue, large attachments, custom statuses, and optional charges for support. Integration with the Subscriptions module and WPML support expand its use to subscription-based stores and multilingual operations, while keeping the entire history linked to the original order for future reference.

Frequently asked questions

Is WooCommerce Support Ticket System GPL-licensed?

Yes. WooCommerce Support Ticket System is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use WooCommerce Support Ticket System on multiple sites?

Yes. You can install WooCommerce Support Ticket System on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does WooCommerce Support Ticket System cost at Ultrapack?

WooCommerce Support Ticket System costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does WooCommerce Support Ticket System include updates?

Yes. The current version of WooCommerce Support Ticket System is 18.5, published at Ultrapack on Mar 4, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is WooCommerce Support Ticket System scanned before publication?

Yes. Every version of WooCommerce Support Ticket System goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.