Description

Catchers Helpdesk and Ticket System organizes customer service within WordPress, creating a complete ticket system with its own dashboard, categories, priorities, and statuses that can be tracked in real time. Designed for those who need to centralize questions, complaints, and support requests in a single interface, eliminating dependence on chaotic email inboxes and parallel spreadsheets for ticket management.

Main Features of Catchers Helpdesk and Ticket System

  • Complete ticket system
    Creates, organizes, and tracks tickets with unique numbering, status, and message history.
  • Dedicated agent dashboard
    Specific interface for agents to respond to, filter, and manage all open tickets.
  • Configurable categories and priorities
    Classifies requests by department, urgency, and type for proper distribution among the team.
  • Email notifications
    Sends automatic alerts to customers and agents for each new reply or status change.
  • Integrated client area
    Provides a frontend panel where users open, track, and respond to their own tickets.

Benefits of Catchers Helpdesk and Ticket System

  • Centralized support on the site
    Gathers all requests in one place without the need to switch between external tools.
  • Faster customer response
    Reduces response time by distributing tickets according to priority and category.
  • Organized conversation history
    Keeps a complete record of each case, facilitating future consultations and audits.
  • Cost reduction with external SaaS
    Replaces paid helpdesk platforms with a solution hosted directly on WordPress.

Who Is Catchers Helpdesk and Ticket System Recommended For?

  • Those who provide post-sale support for digital products, physical goods, or services and need to log each case.
  • Agencies and developers delivering projects with ongoing maintenance who want a structured channel for tickets.
  • Those selling on WooCommerce platforms who want to link support directly to the WordPress dashboard.
  • Internal teams needing a technical support channel for employees or corporate clients.

How to Download Catchers Helpdesk and Ticket System

Catchers Helpdesk and Ticket System is available for download here on Ultrapack. After receiving the .zip file, go to Plugins > Add New > Upload Plugin in the WordPress dashboard, select the file, and activate it. Once activated, the ticket management menu appears in the admin area for configuring categories, priorities, and agent permissions.

Designed for those who need to professionalize the support channel without migrating to an external SaaS platform, Catchers Helpdesk and Ticket System keeps the entire support flow within WordPress itself. The combination of an agent dashboard, client area, and automatic notifications covers the entire ticket cycle, from opening to closing, with the history preserved in the site’s database.

Frequently asked questions

Is Catchers Helpdesk and Ticket System – WordPress plugin for customer support GPL-licensed?

Yes. Catchers Helpdesk and Ticket System – WordPress plugin for customer support is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Catchers Helpdesk and Ticket System – WordPress plugin for customer support on multiple sites?

Yes. You can install Catchers Helpdesk and Ticket System – WordPress plugin for customer support on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Catchers Helpdesk and Ticket System – WordPress plugin for customer support cost at Ultrapack?

Catchers Helpdesk and Ticket System – WordPress plugin for customer support costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Catchers Helpdesk and Ticket System – WordPress plugin for customer support include updates?

Yes. The current version of Catchers Helpdesk and Ticket System – WordPress plugin for customer support is 2.6.6, published at Ultrapack on Jan 4, 2019. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Catchers Helpdesk and Ticket System – WordPress plugin for customer support scanned before publication?

Yes. Every version of Catchers Helpdesk and Ticket System – WordPress plugin for customer support goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.