Description

The FAST establishes a helpdesk system within WordPress, creating a ticket panel where customers submit requests through a form and the team replies via threaded conversations with complete history. It functions as a support hub for those who need to organize questions, complaints, and support requests outside of email, with categorization by department, status (open, in progress, resolved), and assignment of responsible parties per ticket.

Key Features of The FAST

  • Native ticket panel
    Creates an administrative area dedicated to ticket creation, reading, and response.
  • Customizable opening form
    Allows configuration of public form fields that customers fill when opening a ticket.
  • Categories and departments
    Organizes tickets by department, routing each ticket to the responsible team.
  • Email notifications
    Sends automatic alerts to the customer and team with each new message exchanged in the ticket.
  • Status and priority control
    Marks tickets as open, in progress, or resolved, with configurable urgency levels.

Benefits of The FAST

  • Centralized support
    Brings all requests in one place, eliminating scattered exchanges via personal email.
  • Traceable conversation history
    Preserves the full record of each ticket for future reference and internal audit.
  • Faster customer response
    Reduces turnaround time with organized flow and instant notifications to the team.
  • Professionalizing support
    Provides a structured support hub, conveying seriousness post-sale.

Who Is The FAST Recommended For?

  • Those who sell digital services or products and need to serve post-sale customers in an organized manner.
  • Agencies and studios that provide recurring support to a roster of contracted clients.
  • Those who want to replace traditional email support with a ticketing center within their own site.
  • Internal IT teams that receive tickets from employees and need to categorize by department.

How to Download The FAST

FAST is available for download here on Ultrapack. After obtaining the .zip file, go to Plugins > Add New > Upload plugin in the WordPress dashboard, select the file and click activate. Once activated, the ticket management menu appears in the admin panel, ready to receive the first tickets.

Designed for those who need to transform support communication into a traceable flow within WordPress itself, FAST integrates ticket intake, category-based triage, and threaded responses in a single panel. The combination of a public opening form, automatic notifications, and status control reduces reliance on personal email inboxes and organizes post-sale around one central hub.

Frequently asked questions

Is FAST – WordPress Support Ticket Plugin GPL-licensed?

Yes. FAST – WordPress Support Ticket Plugin is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use FAST – WordPress Support Ticket Plugin on multiple sites?

Yes. You can install FAST – WordPress Support Ticket Plugin on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does FAST – WordPress Support Ticket Plugin cost at Ultrapack?

FAST – WordPress Support Ticket Plugin costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does FAST – WordPress Support Ticket Plugin include updates?

Yes. The current version of FAST – WordPress Support Ticket Plugin is 1.15.4, published at Ultrapack on Jul 17, 2019. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is FAST – WordPress Support Ticket Plugin scanned before publication?

Yes. Every version of FAST – WordPress Support Ticket Plugin goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.