Description

The SupportEzzy Ticket System manages support through a ticket system within WordPress, creating organized queues with status, priority, categories, and a complete history of responses between the client and support team. It is aimed at those who need to centralize questions and requests outside of email, with its own panel in the admin, automatic notification dispatch for each update, and a dedicated area where the client can track the progress of each open request.

Main Features of the SupportEzzy Ticket System

  • Client ticket opening
    Public form that records requests with subject, description, category, and attachments.
  • Administrative queue panel
    Centralizes tickets in a filterable list by status, priority, responsible agent, and date.
  • Categories and departments
    Organizes support by area (financial, technical, commercial) with customized routing.
  • Automatic email notifications
    Triggers messages to the client and team whenever a ticket is created or responded to.
  • Chained conversation history
    Records each response in sequence, maintaining the complete context of the support in a single screen.

Benefits of the SupportEzzy Ticket System

  • Support outside of email chaos
    Takes requests out of the inbox and structures them in a queue with clear tracking.
  • Faster response
    Prioritization filters help identify urgencies without losing old requests.
  • Audit history
    All interactions are recorded per ticket, useful for future review and context.
  • Professional support image
    Dedicated area within the site itself reinforces credibility with the end client.

Who is the SupportEzzy Ticket System Indicated For?

  • Those who maintain a WordPress site with a client base and need to organize recurring questions in a single channel.

    • !!!!!

  • Aimed at those who sell digital products or services and want structured support instead of loose email exchanges.
  • Those who provide continuous services (subscriptions, hosting, consulting) and need a complete history of each request.

How to Download the SupportEzzy Ticket System

The SupportEzzy Ticket System is available for download here on Ultrapack. After downloading the .zip file, install it in Plugins > Add New > Upload Plugin, select the file, and activate. After activation, a new ticket menu appears in the administrative panel, ready to configure categories, messages, and the public ticket opening form.

Indicated for those who want a support system running within their own WordPress, without depending on paid external platforms per agent or ticket. The native integration to the admin reduces operational friction, keeps client data under your control, and eliminates exports between tools, keeping the support flow aligned with the rest of the site and existing registrations.

Frequently asked questions

Is SupportEzzy Ticket System GPL-licensed?

Yes. SupportEzzy Ticket System is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportEzzy Ticket System on multiple sites?

Yes. You can install SupportEzzy Ticket System on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does SupportEzzy Ticket System cost at Ultrapack?

SupportEzzy Ticket System costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportEzzy Ticket System include updates?

Yes. The current version of SupportEzzy Ticket System is 2.0.2, published at Ultrapack on Dec 11, 2019. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportEzzy Ticket System scanned before publication?

Yes. Every version of SupportEzzy Ticket System goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.