Description

Support Genix transforms your WordPress site into a complete support center, creating a ticket system with its own dashboard for customers and agents, organization by departments, customizable priorities and statuses. Designed for companies that need to centralize support channels such as email, chat, and WhatsApp in a single interface, it replaces scattered inboxes with a unified ticket workflow within the administrative dashboard itself.

Main Features

  • Complete ticket system: opening, responding to, and tracking support requests with statuses, priorities, and categories configurable by the administrator.
  • Email-to-ticket conversion: messages received in a connected inbox are automatically turned into tickets within the dashboard.
  • WhatsApp integration: connection to messaging channels to log conversations as tickets without needing to switch between applications.
  • Separate dashboard for customers and agents: a dedicated area for users to track their requests and an administrative area for the team to respond to and manage queues.
  • Departments and agent assignment: distribution of tickets across specific departments, with designated agents for each support category.

Benefits of Support Genix

  • Centralized support: brings contact channels together in a single workflow, eliminating the back and forth between email, WhatsApp, and chat.
  • Organized history: keeps the complete record of each conversation linked to the customer, making consultation and future follow-up easier.
  • More productive teams: division by departments and priorities reduces response time and prevents requests from being left without an owner.
  • Professional customer experience: a dedicated portal to open and track tickets, with email notifications for every update.

Who Is It For?

  • Small and medium-sized businesses that need to structure a helpdesk within their own WordPress site without hiring external platforms.
  • Online stores, agencies, and service providers that receive support requests through multiple channels and want to unify customer service.
  • Internal IT teams or support teams that want to manage tickets, SLAs, and assigned agents in their own customizable system.

Support Genix provides a localizable, self-managed alternative to cloud helpdesk services, keeping all support data within your WordPress. By integrating email, chat, and WhatsApp into a single ticket dashboard, it reduces costs with parallel tools and gives your team a consolidated view of each customer, which speeds up responses and improves control over open requests.

Frequently asked questions

Is Support Genix – WordPress Support Ticket Plugin GPL-licensed?

Yes. Support Genix – WordPress Support Ticket Plugin is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use Support Genix – WordPress Support Ticket Plugin on multiple sites?

Yes. You can install Support Genix – WordPress Support Ticket Plugin on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does Support Genix – WordPress Support Ticket Plugin cost at Ultrapack?

Support Genix – WordPress Support Ticket Plugin costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does Support Genix – WordPress Support Ticket Plugin include updates?

Yes. The current version of Support Genix – WordPress Support Ticket Plugin is 1.8.23, published at Ultrapack on Sep 15, 2025. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is Support Genix – WordPress Support Ticket Plugin scanned before publication?

Yes. Every version of Support Genix – WordPress Support Ticket Plugin goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.