Description

The Export Ticket add-on is designed for teams that audit support interactions, operations that consolidate tickets, and areas that monitor support queues, with CSV export via the SupportCandy list action and field selection by profile. It respects the filters applied in the ticket list and allows separating fields for agent and customer views, making it easier to produce internal reports, verify demand, and extract data without changing the WordPress database.

Key Features of the Export Ticket

  • CSV Export
    Generates a CSV file from the tickets visible in the list.
  • List Filters
    Exports only the tickets that match the filter applied in SupportCandy.
  • Profile-Based Permissions
    Determines who can export, including agents, registered users, and visitors.
  • Configurable Fields
    Selects exported fields and order for agents and customers.
  • Panel Action
    Adds an export option to the list action menu.

Benefits of the Export Ticket

  • Less Manual Work
    Reduces data copying by generating ready-to-analyze lists.
  • Audit Data
    Helps verify tickets by category, status, or active filter.
  • Access Control
    Limits export based on the authorized profiles in support.
  • More Focused Reports
    Avoids generic files by exporting only filtered tickets.

Who the Export Ticket Is For?

  • People who track high volumes of tickets and need to extract filtered lists for analysis.
  • Teams that separate support reports by category, status, or owner.
  • Installations that use SupportCandy and need to control who can export data.

How to Download the Export Ticket

The Export Ticket is available for download here on Ultrapack. After downloading the .zip file, go to Plugins > Add New > Upload plugin, select the package, and activate it in WordPress. Keep SupportCandy installed and active so the add-on works correctly.

In support routines with many tickets, the Export Ticket helps turn the filtered SupportCandy list into usable data outside the dashboard, without creating manual queries or altering internal records. Since the export considers permissions and configured fields, the workflow is more predictable for anyone who needs to document support interactions, review demand, and share information in spreadsheets.

Frequently asked questions

Is SupportCandy Export Ticket GPL-licensed?

Yes. SupportCandy Export Ticket is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Export Ticket on multiple sites?

Yes. You can install SupportCandy Export Ticket on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does SupportCandy Export Ticket cost at Ultrapack?

SupportCandy Export Ticket costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Export Ticket include updates?

Yes. The current version of SupportCandy Export Ticket is 3.1.7, published at Ultrapack on Sep 1, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Export Ticket scanned before publication?

Yes. Every version of SupportCandy Export Ticket goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.

What are the requirements for the plugin SupportCandy Export Ticket?

Requires WordPress 5.6 or higher. Tested up to WordPress 7.1.