Description

The Usergroup add-on adds a user grouping layer to SupportCandy, allowing you to organize customers into logical groups and assign tickets, agents, and permissions based on these collections. Aimed at those who run a helpdesk with multiple teams or corporate accounts, it makes it easier to segment support by department, customer company, or product line, while keeping control over ticket visibility within each group.

Key Features of Usergroup

  • User group creation
    Adds an admin screen to build custom groups of customers and agents.
  • Ticket assignment by group
    Links tickets directly to a group instead of to isolated individual accounts.
  • Visibility control
    Restricts reading and action on tickets to members of the corresponding group.
  • Centralized member management
    Allows adding, removing, and rearranging users within each group from the dashboard.
  • Native SupportCandy integration
    Connects the module to the existing ticket, agent, and category workflows of the base plugin.

Benefits of Usergroup

  • Segmented support
    Organizes support by team, department, or corporate account in a structured way.
  • More access control
    Ensures each customer only sees tickets relevant to their group.
  • Scalable operation
    Makes it easier to grow the customer base without losing ticket traceability.
  • Collaboration among agents
    Allows teams to work together on tickets from the group they belong to.

Who Is Usergroup For?

  • Those who run a B2B helpdesk and need to separate tickets by customer company.
  • Support teams split into departments that serve different audiences.
  • Those who already use SupportCandy and want to group users for visibility control.

How to Download Usergroup

Usergroup is available for download here on Ultrapack. After downloading the .zip file, install it via Plugins > Add New > Upload Plugin, select the file, and activate it. With SupportCandy already installed, the group options will appear within the base plugin’s settings, ready for immediate use.

Anyone who runs a support operation with multiple corporate accounts or departmentalized teams finds in Usergroup a direct way to map that structure within SupportCandy. Group segmentation prevents tickets from leaking between different customers and keeps each agent focused on the correct scope, without relying on manual filters at every interaction.

Frequently asked questions

Is SupportCandy Usergroup GPL-licensed?

Yes. SupportCandy Usergroup is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Usergroup on multiple sites?

Yes. You can use SupportCandy Usergroup on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does SupportCandy Usergroup cost at Ultrapack?

SupportCandy Usergroup costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Usergroup include updates?

Yes. The current version of SupportCandy Usergroup is 3.2.7, published at Ultrapack on Sep 29, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Usergroup scanned before publication?

Yes. Every version of SupportCandy Usergroup goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.

What are the requirements for the plugin SupportCandy Usergroup?

Requires WordPress 5.6 or higher. Tested up to WordPress 7.1.