Description

The Private Credentials add-on adds a new private credentials widget within the individual ticket page in SupportCandy, storing sensitive data (cPanel, FTP, administrative access) in encrypted format in the database. Intended for web development agencies that receive access information from clients via tickets, the add-on controls who can view, edit, or delete these credentials through granular permissions assigned to each support agent.

Key Features of Private Credentials

  • Credentials widget in the ticket
    Adds a dedicated area within each case to store the client’s sensitive data.
  • Encrypted storage
    Saves credentials in encrypted format directly in the WordPress database.
  • Granular view permission
    Determines which agents can open and read the credentials saved in a ticket.
  • Edit and delete control
    Separates permissions to modify and remove credentials from simple read access.
  • Scope by ticket assignment
    Applies different rules for unassigned tickets, tickets assigned to the agent themselves, or tickets assigned to others.

Benefits of Private Credentials

  • Passwords outside email
    The client sends cPanel, FTP, and admin directly in the ticket, away from insecure channels.
  • Centralized access history
    Each ticket keeps its credentials alongside the conversation, without parallel documents.
  • Reduced internal risk
    Agents without permission can’t see the credentials even within the support panel.
  • Faster onboarding for agencies
    Teams receive hosting and WordPress access already organized ticket by ticket.

Who Is Private Credentials Intended For?

  • Web development agencies that receive cPanel, FTP, and admin access from clients in each project.
  • Anyone running hosting technical support and needing to document credentials per ticket.
  • WordPress maintenance teams that receive admin login for multiple sites at the same time.

How to Download Private Credentials

Private Credentials is available for download here on Ultrapack. After downloading the .zip file, install it in Plugins > Add New > Upload plugin in the WordPress admin panel, select the file, and activate the add-on. The Private Credentials widget starts appearing within the individual page of each SupportCandy ticket.

In environments where support receives critical infrastructure data, the add-on keeps cPanel, FTP, and administrative accounts within the same ticket flow, without scattering passwords across emails, spreadsheets, or messengers. For agencies and maintenance providers serving multiple clients at the same time, it simplifies internal auditing and directly meets privacy requirements from service contracts.

Frequently asked questions

Is SupportCandy Private Credentials GPL-licensed?

Yes. SupportCandy Private Credentials is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Private Credentials on multiple sites?

Yes. You can use SupportCandy Private Credentials on multiple sites. The number of sites connected to Ultrapack Auto Updater is limited by your plan.

How much does SupportCandy Private Credentials cost at Ultrapack?

SupportCandy Private Credentials costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Private Credentials include updates?

Yes. The current version of SupportCandy Private Credentials is 3.1.3, published at Ultrapack on Sep 29, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Private Credentials scanned before publication?

Yes. Every version of SupportCandy Private Credentials goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.