Description

The Productivity Suite add-on speeds up support by bringing together ready-made replies, internal notes, bulk assignment, and quick actions directly on the SupportCandy ticket screen. Built for support teams that handle high daily volumes, the module reduces repetitive agent clicks and standardizes the tone of messages, keeping the operator focused on the response content instead of navigating between menus.

Key Features

  • Ready-made replies
    Create reusable message templates and insert the text into the ticket with one click.
  • Private internal notes
    Add comments visible only to agents, without exposing them to the customer.
  • Bulk actions
    Applies status, agent, or category changes to multiple selected tickets at once.
  • Automatic assignment
    Distributes new tickets among agents according to rules configured in the panel.
  • Ticket forwarding
    Routes conversations to other agents or departments while preserving the original history.

Productivity Suite Benefits

  • Faster support
    Reduces average response time with standardized messages and prepared workflows.
  • Smooth internal collaboration
    Lets agents share context without cluttering the thread visible to the user.
  • Operations at scale
    Keeps productivity even when the queue grows during peak periods.
  • Message consistency
    Ensures responses aligned with the brand tone across the entire support team.

Who Is It For?

  • Support teams that receive a high volume of daily tickets.
  • Agencies and service providers that support multiple clients through the same helpdesk.
  • Online stores and SaaS that need to standardize post-sale responses.

Designed for helpdesk operations that already master SupportCandy and need to gain speed, the add-on concentrates in the same screen the features that previously required multiple screens and separate plugins. The improvement is most noticeable in teams with more than two agents, where coordination and reuse of replies determine the operation’s response capacity.

Frequently asked questions

Is SupportCandy Productivity Suite GPL-licensed?

Yes. SupportCandy Productivity Suite is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy Productivity Suite on multiple sites?

Yes. You can install SupportCandy Productivity Suite on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does SupportCandy Productivity Suite cost at Ultrapack?

SupportCandy Productivity Suite costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy Productivity Suite include updates?

Yes. The current version of SupportCandy Productivity Suite is 3.1.6, published at Ultrapack on Sep 29, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy Productivity Suite scanned before publication?

Yes. Every version of SupportCandy Productivity Suite goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.

What are the requirements for the plugin SupportCandy Productivity Suite?

Requires WordPress 5.6 or higher. Tested up to WordPress 6.8.