SupportCandy Schedule Tickets

Description

The Schedule Tickets add-on schedules the automatic creation of recurring tickets in SupportCandy, allowing you to configure ticket templates that trigger hourly, daily, weekly, monthly, or yearly with predefined agent, category, priority, and status. Built for support teams that handle periodic maintenance, internal audits, and checking routines, it eliminates the manual work of opening the same tickets every time the cycle repeats within the helpdesk.

Key Features of Schedule Tickets

• Recurring ticket templates
  Creates reusable templates with the subject, description, and standard metadata pre-filled.
• Configurable frequency
  Sets hourly, daily, weekly, monthly, or yearly cycles for each active schedule.
• Automatic agent assignment
  Assigns the responsible person and team at the moment the ticket is generated by the cron.
• Predefined category and priority
  Applies taxonomy and urgency level without manual intervention for each opening.
• Active schedules panel
  Lists all scheduled jobs with the next run and status in the SupportCandy admin.

Benefits of Schedule Tickets

• Predictable helpdesk routines
  Ensures periodic tasks show up in the queue without relying on the agent’s memory.
• Less repetitive operational work
  Reduces the time spent manually filling in the same fields for recurring tickets.
• Standardization of internal tickets
  Keeps consistency in audits and maintenance by always using the same template.
• Traceability of cyclical processes
  Complete execution history is recorded in SupportCandy for later review.

Who Is Schedule Tickets Intended For?

• Anyone operating a helpdesk with SupportCandy and needing to open maintenance tickets on fixed cycles.
• Internal IT teams that perform periodic checks of servers, backups, and updates.
• Hosting providers and agencies that deliver recurring monitoring services for clients.
• You who run monthly, quarterly, or yearly audits and want automatic triggering of the record in the system.

How to Download Schedule Tickets

Schedule Tickets is available for download here on Ultrapack. After downloading the .zip file, install it in Plugins, Add New, Upload Plugin, select the file, and activate it. With SupportCandy already active, the schedules option starts appearing within the helpdesk panel, ready to receive the first recurring ticket templates.

Designed for operations that depend on predictable routines within SupportCandy, Schedule Tickets turns periodic checklists into automatic tickets, with agent, category, and priority already set. For anyone who maintains maintenance contracts, audit cycles, or internal verification rounds, it’s the component that removes from the agent the responsibility of remembering and returns that workload to the WordPress cron.

Frequently asked questions