Description

The SupportCandy FAQ Integration add-on connects the FAQ database to SupportCandy ticket opening forms, suggesting relevant articles in real time as the customer types the subject and ticket description. Built for teams running a helpdesk with a high volume of repeated questions, it reduces the number of tickets opened by providing ready answers before the visitor submits the form.

Key Features of the FAQ Integration

  • Automatic article suggestions
    Displays related FAQs within the new ticket form as the user types.
  • Keyword search
    Matches terms from the subject and description with the content of the published FAQs.
  • Filter by ticket category
    Limits suggestions to the FAQs linked to the category selected in the form.
  • Configuration panel in the admin
    Adds a dedicated screen in SupportCandy settings to adjust display rules.
  • Compatibility with the ticket workflow
    Integrates with the standard SupportCandy form without requiring template rewrites.

Benefits of the FAQ Integration

  • Fewer repeated tickets
    Directs the customer to the answer even before opening the request.
  • Faster support
    Frees the support team to focus on cases that truly require intervention.
  • Leverage the existing knowledge base
    Puts the FAQ content into active use at the moment of greatest visitor interest.
  • Seamless form experience
    Shows suggestions in real time without redirecting the user to another page.

Who Is the FAQ Integration For?

  • Anyone already using SupportCandy and looking to reduce the volume of duplicate tickets about frequently asked questions.
  • Support teams that maintain a knowledge base and want to showcase it within the ticket opening flow.
  • Those serving SaaS, e-learning, or digital services with recurring questions about registration, payments, and usage.

How to Download the FAQ Integration

The FAQ Integration is available for download here on Ultrapack. After downloading the .zip file, install it in Plugins > Add New > Upload plugin, select the file, and activate it. With SupportCandy already installed, the integration appears in the base plugin settings to link ticket categories to FAQs.

As a call deflection-focused add-on, the FAQ Integration works exactly at the critical point in the support funnel: the moment when the customer is about to open a ticket. By matching the typed content with the published FAQ database, it provides a layer of contextual self-service that leverages material already produced by the team and unloads the support queue without changing the SupportCandy structure.

Frequently asked questions

Is SupportCandy FAQ Integration GPL-licensed?

Yes. SupportCandy FAQ Integration is distributed under the GPL (GNU General Public License). You may legally use, modify and redistribute it on as many sites as you want.

Can I use SupportCandy FAQ Integration on multiple sites?

Yes. You can install SupportCandy FAQ Integration on as many sites as you want. Only automatic updates through Ultrapack Auto Updater have a limit: from 3 to 80 sites, depending on the plan.

How much does SupportCandy FAQ Integration cost at Ultrapack?

SupportCandy FAQ Integration costs US$2.99 as a single purchase, and it is also included in the subscription plans starting at US$12/mo (VIP I).

Does SupportCandy FAQ Integration include updates?

Yes. The current version of SupportCandy FAQ Integration is 3.1.0, published at Ultrapack on Mar 23, 2026. Subscribers update straight from the WordPress dashboard with UAU (Ultrapack Auto Updater).

Is SupportCandy FAQ Integration scanned before publication?

Yes. Every version of SupportCandy FAQ Integration goes through a malware scan (ClamAV and YARA rules, at UltraHub) before it is published.